Post-Order Project Manager: Customer Success & Delivery

Central States; Lowell (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

Central States is seeking a Project Manager – Building Sales to manage the customer relationship from order placement through project completion. You will coordinate quotes, orders, cut lists, and deliveries while ensuring satisfaction and accurate documentation.

The role requires a Bachelor’s degree, strong Excel skills, and excellent communication, organization, and problem-solving abilities. Located in Lowell, AR, the position partners with production, logistics, and accounting to meet

Qualifications

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• Proficiency in Microsoft Excel for data analysis.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Serve as the main contact for assigned customers, managing all requests for quotes, orders, and credits.
• Review customer provided cut lists for accuracy, identify discrepancies, and communicate required changes promptly.
• Manage account receivables by following up on outstanding payments and creating plans to address past-due accounts.
• Facilitate freight collection and coordinate COD deliveries to ensure timely payment and delivery.
• Collaborate with customers to forecast upcoming projects and align timelines with manufacturing capacity and material availability.
• Communicate regularly with customers on project updates, delivery schedules, and back-order notifications.
• Monitor contract deliveries and notify stakeholders of changes while validating job site readiness before manufacturing.
• Address and elevate customer quality or satisfaction issues promptly to ensure resolution.
• Maintain accurate and timely documentation for all customer interactions and transactions.
• Performs other duties and activities related to the department as necessary to support overall operations and responsibilities.

Skills

Excel

Communication

Organization

Problem-solving

Education

Bachelor's degree

Job description

Central States is seeking a Project Manager – Building Sales to manage the customer relationship from order placement through project completion. You will coordinate quotes, orders, cut lists, and deliveries while ensuring satisfaction and accurate documentation.

The role requires a Bachelor’s degree, strong Excel skills, and excellent communication, organization, and problem-solving abilities. Located in Lowell, AR, the position partners with production, logistics, and accounting to meet