Post-Order Experience Specialist (Hybrid)

Traffic and Parking Control Co; Milwaukee (WI); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Holidays

Vacation & Personal Time

Parental Leave

401K Match

Short-Term Disability

Health Insurance

Vision Insurance

Dental Insurance

Company Events

Committee Involvement

Job summary

TAPCO in Brown Deer, WI is seeking a Customer Experience Specialist to provide end-to-end post-order support and serve as the main contact for customers. This role reports to the Customer Operations Manager and requires a strong customer focus.

You will coordinate with PM, Operations, Shipping, Finance, and Sales to resolve issues, maintain accurate case records, and contribute to process improvements while delivering a positive customer experience.

Qualifications

• Two+ years of experience in customer service or related role.
• Experience in manufacturing, distribution, or supply chain preferred.
• Experience using CRM and ERP systems preferred.
• High school diploma required; degrees preferred.

Responsibilities

• Respond promptly and professionally to post-order customer inquiries.
• Own customer cases from initial contact through resolution and follow-up.
• Coordinate with PM, Operations, Shipping, Finance, Sales to resolve issues.
• Log complete, accurate case details for visibility and reporting.
• Facilitate returns, RMAs, and warranty inquiries per policy.
• Identify risks and escalate urgent or recurring concerns.
• Identify trends and assist in process improvements.

Skills

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Multitasking

Cross-functional Teamwork

Microsoft Office

CRM Familiarity

Education

High School Diploma

Bachelor’s Degree Preferred

Associate Degree Preferred

Job description

TAPCO in Brown Deer, WI is seeking a Customer Experience Specialist to provide end-to-end post-order support and serve as the main contact for customers. This role reports to the Customer Operations Manager and requires a strong customer focus.

You will coordinate with PM, Operations, Shipping, Finance, and Sales to resolve issues, maintain accurate case records, and contribute to process improvements while delivering a positive customer experience.