Post-Order Customer Success Advocate

TAPCO Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and personal time

Parental leave

401K with employer match

Short-term disability

Health, vision, dental insurance

Company events

Employee committee participation

Job summary

TAPCO Inc. is seeking a Customer Experience Specialist in Milwaukee to deliver responsive, end-to-end post-order support. You will serve as a central contact for customers, coordinate issue resolution, and keep clients informed through delivery and post-delivery follow-up.

This role reports to the Customer Operations Manager. Qualifications include 2+ years in customer service, experience with CRM/ERP, and strong communication and problem-solving skills.

Qualifications

• Two or more years in customer service or related role.
• Experience in manufacturing, distribution, or supply chain preferred.
• Experience using CRM and ERP systems preferred.
• High school diploma or equivalent required.
• Associate or bachelor's degree preferred.

Responsibilities

• Respond promptly and professionally to post-order customer inquiries.
• Provide timely updates and set expectations throughout resolution.
• Own cases from contact to resolution with follow-up and closure.
• Coordinate with internal teams to research and resolve issues.
• Log complete case details in company systems for visibility.
• Facilitate returns, RMAs, and warranty inquiries per policy.
• Identify risks to the customer experience and escalate when needed.
• Identify trends and opportunities for process improvement.

Skills

Verbal communication

Written communication

Problem solving

Organization

Multitasking

De-escalation

Independence

CRM software

ERP systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM

ERP

Job description

TAPCO Inc. is seeking a Customer Experience Specialist in Milwaukee to deliver responsive, end-to-end post-order support. You will serve as a central contact for customers, coordinate issue resolution, and keep clients informed through delivery and post-delivery follow-up.

This role reports to the Customer Operations Manager. Qualifications include 2+ years in customer service, experience with CRM/ERP, and strong communication and problem-solving skills.