Post-Order Customer Experience Specialist

TAPCO (Traffic and Parking Control Co., LLC); Brown Deer (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

10 Paid Holidays

Paid Vacation

401K Plan

Health insurance

Quarterly Events

Job summary

TAPCO (Traffic and Parking Control Co., LLC) is seeking a Customer Experience Specialist to provide comprehensive post-order support. The role involves coordinating issue resolution and ensuring customers remain informed throughout the process.

Candidates should possess strong communication and problem-solving skills, with a focus on a positive customer experience. A high school diploma is required, while a degree in business or a related field is preferred.

Qualifications

• Two or more years of experience in customer service or support.
• Experience in a manufacturing or distribution environment preferred.
• Commitment to continuous improvement in customer experience.

Responsibilities

• Respond promptly to customer inquiries post-order.
• Coordinate issue resolution across internal departments.
• Log and maintain accurate case details in company systems.
• Facilitate returns and warranty inquiries per policies.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Multitasking ability

CRM proficiency

Teamwork

Education

High school diploma or equivalent

Associate or Bachelor’s degree

Tools

Microsoft Office

CRM systems

ERP systems

Job description

TAPCO (Traffic and Parking Control Co., LLC) is seeking a Customer Experience Specialist to provide comprehensive post-order support. The role involves coordinating issue resolution and ensuring customers remain informed throughout the process.

Candidates should possess strong communication and problem-solving skills, with a focus on a positive customer experience. A high school diploma is required, while a degree in business or a related field is preferred.