Hybrid Customer Experience Specialist: Post-Order Champion

ADP, Inc.; Brown Deer (WI); Híbrido; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid holidays

Vacation & personal time (start day 1)

Parental leave (4 weeks)

401K with employer match

Short-term disability

Health, vision & dental

Company events

Safety committee

Resumo da oferta

TAPCO is seeking a Customer Experience Specialist for a hybrid role in Brown Deer, WI. The position focuses on post-order customer support, coordinating issue resolution, and maintaining accurate case records to ensure a consistent customer experience.

You will collaborate with multiple internal teams to resolve issues, provide timely updates, and escalate urgent concerns when needed. A strong emphasis is placed on communication, detail orientation, and continuous process improvement.

Qualificações

• Requires strong communication and problem-solving skills with a customer-focused approach.
• Experience in a manufacturing, distribution, or supply chain environment is preferred.
• Proficiency with CRM/ERP systems and MS Office is expected.

Responsabilidades

• Respond promptly and professionally to post-order customer inquiries about status, shipping, returns, warranties, and product concerns.
• Own cases from initial contact to resolution with proper follow-up and closure.
• Collaborate with internal teams (Project Management, Operations, Shipping, Finance, Sales) to resolve issues.
• Log complete case details in company systems to support visibility and reporting.

Conhecimentos

Communication

Problem-solving

Attention to detail

Multitasking

De-escalation

Independent contributor

MS Office

CRM/ERP familiarity

Process improvement

Formação académica

High school diploma

Associate or bachelor’s degree preferred

Ferramentas

CRM software

ERP software

Descrição da oferta de emprego

TAPCO is seeking a Customer Experience Specialist for a hybrid role in Brown Deer, WI. The position focuses on post-order customer support, coordinating issue resolution, and maintaining accurate case records to ensure a consistent customer experience.

You will collaborate with multiple internal teams to resolve issues, provide timely updates, and escalate urgent concerns when needed. A strong emphasis is placed on communication, detail orientation, and continuous process improvement.