Customer Experience Specialist - Hybrid Post-Order Support

Parking Control Co.; Brown Deer, Northern (WI, KY); Hybride; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

10 Paid Holidays

Paid Vacation and Personal Time

Four Weeks of Paid Parental Leave

401K Plan with Employer Match

Short-Term Disability

Health, Vision, and Dental insurance

Company Events and Lunches

Résumé du poste

TAPCO in Brown Deer, Wisconsin is seeking a Customer Experience Specialist for a hybrid schedule. In this role you will be the main contact for post-order support, coordinating resolution across teams and keeping customers informed through delivery and follow-up.

The position reports to the Customer Operations Manager. Ideal candidates bring strong communication, problem-solving, and attention to detail, with CRM/ERP familiarity and the ability to multitask in a fast-paced environment.

Qualifications

• Two or more years of experience in customer service or related role.
• Experience in a manufacturing, distribution, or supply chain environment preferred.
• Experience using CRM and ERP systems preferred.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Responsabilités

• Respond promptly and professionally to post-order customer inquiries, including questions about order status, shipping, delivery, returns, warranties, and product-related concerns.
• Own customer cases from initial contact through resolution, ensuring follow-up, confirmation of resolution, and closure.
• Coordinate with Project Management, Operations, Shipping, Finance, Sales, and other internal teams to research and resolve customer issues.
• Log and maintain complete, accurate case details in company systems to support visibility, accountability, and reporting.
• Identify trends, recurring issues, and process improvement opportunities while supporting customer experience initiatives.

Connaissances

Communication

Problem solving

Attention to detail

Multitasking

CRM systems

MS Office

Formation

High school diploma

Associate or Bachelor's degree preferred

Outils

CRM systems

ERP systems

Case management software

Description du poste

TAPCO in Brown Deer, Wisconsin is seeking a Customer Experience Specialist for a hybrid schedule. In this role you will be the main contact for post-order support, coordinating resolution across teams and keeping customers informed through delivery and follow-up.

The position reports to the Customer Operations Manager. Ideal candidates bring strong communication, problem-solving, and attention to detail, with CRM/ERP familiarity and the ability to multitask in a fast-paced environment.