Post-Install Service & Dispatch Specialist

West Shore Home; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with company match

HSA plan with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Job summary

West Shore Home is seeking a Customer Service Specialist in Indianapolis to deliver a 5-star post-installation service experience. You will diagnose issues, schedule visits, and coordinate parts with manufacturers to ensure smooth resolutions.

You’ll collaborate with sales and installation managers, participate in morning huddles, and maintain strong written and verbal communication while working independently in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• A proven track record of success in customer service-related roles required.
• Previous dispatching experience is a plus.
• Experience with Salesforce preferred.
• Strong written and verbal communication skills with the ability to work independently and with high accountability.

Responsibilities

• Provide 5-star customer service to customers regarding post-installation services.
• Schedule service visits and coordinate with manufacturers for parts as needed.
• Communicate service updates and changes to relevant managers and teams.

Skills

Customer service

Dispatching

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

West Shore Home is seeking a Customer Service Specialist in Indianapolis to deliver a 5-star post-installation service experience. You will diagnose issues, schedule visits, and coordinate parts with manufacturers to ensure smooth resolutions.

You’ll collaborate with sales and installation managers, participate in morning huddles, and maintain strong written and verbal communication while working independently in a fast-paced environment.