Customer Experience & Solutions Specialist

Renewal by Andersen LLC; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of your年年

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, with a 120+ year history and a reputation for quality.

This role focuses on post-installation customer care, coordinating across departments, securing repeat business, and driving customer satisfaction.

We are an equal-opportunity employer, offering medical/dental/vision, 401k matching, tuition reimbursement, PTO, holidays, volunteer time and more.

Qualifications

• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business.
• BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.
• Proficient in MS Office Suite, Excel, email, PCS, and iPad functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer’s behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Sales experience

Excellent communication

Organizational skills

MS Office

Education

BA/BS degree or equivalent

Tools

MS Office Suite

Excel

Email

PCS

iPad functions

Job description

Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, with a 120+ year history and a reputation for quality.

This role focuses on post-installation customer care, coordinating across departments, securing repeat business, and driving customer satisfaction.

We are an equal-opportunity employer, offering medical/dental/vision, 401k matching, tuition reimbursement, PTO, holidays, volunteer time and more.