Customer Care Specialist

Andersen Corp.; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of your 1

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies, Renewal by Andersen, is seeking a Customer Service Coordinator to ensure post-installation success and drive a superior customer experience. You will manage project back-ends to meet timelines and close out tasks with customers by the next business day, collecting feedback for improvements and recognition.

The role involves relaying customer needs to sales and production, soliciting reviews, and maintaining accurate files. Strong MS Office and communication skills are essential.

Qualifications

• BA/BS degree or equivalent job experience required.
• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with ability to secure repeat/referral business.
• Excellent communication and organizational skills.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for post-install issues or concerns.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Relay customer information to other departments as needed while following up on behalf of the customer; provide feedback to sales and production management.
• Solicit online reviews from customers via phone and email.
• Scan service orders and confirmations into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Microsoft Office

Excel proficiency

iPad familiarity

Email proficiency

Team collaboration

Education

BA/BS degree or equivalent

Tools

PCS

PCS familiarity

Job description

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed.
• Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
• Scan service orders and confirmation into the correct customer's electronic file.
• Other duties as assigned.

Qualifications

• Customer Service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $24 - $26 hourly. Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

The Esler Companies - Renewal by Andersen Story

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.