Post-Entry Brokerage Specialist

SmartRecruiters, Inc.; Laredo, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Expeditors, a Fortune 500 company, seeks a diligent Post Entry Agent in the U.S. to proactively manage post-entry activities and ensure compliance with brokerage imports standards, policies and procedures.

You will monitor training, participate in 1:1s, and support cross-functional teams to drive timely, accurate post-entry submissions. Key duties include coordinating with customers, operations, CEE and CBP, maintaining documentation, and pursuing process improvements while upholding exceptional

Qualifications

• Bachelor's degree in Business Administration or related field.
• Customs Brokerage License (Preferred).
• 3 years’ experience in import brokerage.
• Experience interacting with government agencies.
• Certified Import Clearance Specialist Certifications (Internal).
• Customer Satisfaction oriented and proactive in customer service.
• Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Ability to relate and influence employees at all levels.
• Problem solving and business analytical skills.
• Ability to complete work within standard procedures, guidelines and office policies.
• Disposition to take ownership on assigned projects.
• Self-driven personality and good business sense are expected.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• Hands on knowledge of Post Entry Standard Processes (Preferred).
• Understanding of 19 CFR (Parts 1 – 199) and the HTSUSA.
• Research, problem solving and results oriented.

Responsibilities

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Efficiently monitor the Post Entry Management Application, assisting in all activities related to post entry submissions, working in coordination with customer, operations, the CEE and CBP when appropriate.
• Performance: Ensure self-assessing, proactively prioritization of requests depending on workload, urgency and time sensitivity based on Customs Regulations timelines.
• Organize and re-prioritize all request as needed to meet all deadlines accordingly: Post Summary Corrections (PSC); 520D NAFTA Refund request; 3347 Declaration of Owner; 514 Protest and CAPE filings.
• Keep all Post Entry documentation updated and referenced in our electronic records.
• Actively participate in identify improvement opportunities of our tools and continuously strive for efficiency, productivity and quality of the service.
• Strong knowledge of customs regulations and proper follow of our post entry procedures.
• Monitor and properly tend to Customs rejections, identify PSC docs required requests, email management, 520D USMCA refund status review, 3347 Declaration of owner confirmations, and CEE communications.
• Consistently close off all finalized post entry & 520D projects with recaps and invoice customers accordingly.
• Upload all pertinent project back up correspondence and information.
• Review all 520D USMCA refund request for USMCA certifications compliance.
• Review all PSCs for customer approval and appropriate compliant back up or customer confirmation prior to submission.
• Review all 3347 Declaration of owner for compliant customer approval and CEE notification as well as CEE feedback/confirmation correspondence, upload all backup to our electronic records.
• Communications to our customers, both internal and external, are expected to be continuously maintained at the highest level. Ensure that the customer is aware of the status and/or problems relating to the service provided.
• Responses to inquiries from internal and external sources are prompt, accurate and reliable.
• A professional, courteous and confident attitude should always be displayed to our customers and co-workers.
• All correspondence should be addressed within the hour or acknowledge the request and action within 24 hours.

Skills

Customer service

Interpersonal skills

Communication

Self-motivated

Time management

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Customs Brokerage License

Certified Import Clearance Specialist Certifications (Internal)

Tools

Microsoft Office

Job description

Expeditors, a Fortune 500 company, seeks a diligent Post Entry Agent in the U.S. to proactively manage post-entry activities and ensure compliance with brokerage imports standards, policies and procedures.

You will monitor training, participate in 1:1s, and support cross-functional teams to drive timely, accurate post-entry submissions. Key duties include coordinating with customers, operations, CEE and CBP, maintaining documentation, and pursuing process improvements while upholding exceptional