Post-Delivery Customer Care Specialist

Ashley; Fredericksburg (VA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision benefits

401k -match up to 4%

Short term disability, accidental life

Employee Assistance Programs

Employee Purchase Discounts

Career advancement opportunities

Job summary

Ashley in Fredericksburg, VA is seeking a Customer Care Call Center Associate to be the voice of the company after delivery. You’ll handle a high volume of inbound calls, troubleshoot issues, and coordinate service solutions with internal teams to ensure customers feel heard and cared for.

You should enjoy helping people, stay organized, and de-escalate challenging conversations with professionalism and empathy.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Call center, retail, furniture, delivery, warranty, or service experience is a plus.
• Strong computer skills and the ability to quickly learn new systems.
• Excellent verbal and written communication skills.

Responsibilities

• Answer inbound calls from customers regarding post-delivery questions, concerns, and service needs.
• Listen carefully to customers, identify the issue, and determine the best resolution while following company policies and procedures.
• Handle conversations involving delivery delays, merchandise damage, warranties, repairs, and other customer concerns.
• De-escalate difficult or high-intensity conversations using professionalism, empathy, and strong communication skills.
• Create service technician work orders and/or purchase orders based on information gathered during customer interactions.
• Coordinate appropriate repair or service solutions that balance customer expectations with company policies.
• Process items for billing based on daily pickups and deliveries and update the customer’s account history.
• Electronically file delivery and customer pickup receipts and maintain accurate records.
• Track delivery and pickup activity and assist with related reporting.
• Manage multiple customer tickets and tasks at the same time while maintaining accuracy and attention to detail.
• Work closely with other departments to help resolve customer concerns efficiently.

Skills

Calm under pressure

Solution oriented

Organized

Customer service

Communication

Multitasking

Education

High school diploma / GED

Tools

CRM software

MS Office

Job description

Ashley in Fredericksburg, VA is seeking a Customer Care Call Center Associate to be the voice of the company after delivery. You’ll handle a high volume of inbound calls, troubleshoot issues, and coordinate service solutions with internal teams to ensure customers feel heard and cared for.

You should enjoy helping people, stay organized, and de-escalate challenging conversations with professionalism and empathy.