POS Systems Engineering Manager | Uptime & Security

Disney Experiences; Lake Buena Vista (FL); On-site; USD 148,000 - 199,000; Full time

Job summary

Disney Experiences in Orlando, FL seeks a POS Technology Manager to own POS, KDS, and mobile ordering across hundreds of locations. The role focuses on reliability, hardware lifecycle, and vendor management to ensure uptime that directly impacts the guest experience.

You will lead a team of engineers, plan deployments, and drive improvements with a focus on security, incident response, and scalable solutions in a retail and hospitality environment.

Qualifications

• 8+ years in POS/retail tech with hardware and payments experience.
• 3+ years leading engineers or technical staff.
• Experience with KDS and mobile ordering platforms.
• Comfort with Android-based clients and Windows servers.
• Strong agile experience and collaboration with non-technical stakeholders.

Responsibilities

• Lead and grow a team of systems engineers and define on-call coverage.
• Own reliability across POS, KDS, and mobile ordering; drive fixes.
• Manage budgets, forecasting, and vendor relationships.
• Lead rollouts, upgrades and new location openings.
• Own hardware lifecycle, security patching, and DR across platforms.
• Coordinate PCI-DSS/SOC audits and incident response.

Skills

POS technology

Team leadership

Vendor management

Agile methodologies

KDS & mobile ordering

Android/Windows platforms

Systems thinking

Incident pattern analysis

Security/compliance (PCI-DSS/SOC)

Education

Bachelor's Degree in CS/IS/Software/Math/Engineering

Tools

SOTI MDM

Splunk

Datadog

ELK

MyPPM

ServiceNow

AWS

Azure

Job description

Disney Experiences in Orlando, FL seeks a POS Technology Manager to own POS, KDS, and mobile ordering across hundreds of locations. The role focuses on reliability, hardware lifecycle, and vendor management to ensure uptime that directly impacts the guest experience.

You will lead a team of engineers, plan deployments, and drive improvements with a focus on security, incident response, and scalable solutions in a retail and hospitality environment.