POS Systems Analyst: Optimize Hospitality Tech

Anakeesta; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Revel Group in Knoxville, TN, is seeking an IT Systems Analyst focused on POS systems support. You will analyze, troubleshoot, implement, and optimize POS platforms across hospitality, entertainment, and retail operations, collaborating with operations, finance, food & beverage, and IT teams to ensure reliability.

Responsibilities include configuring POS terminals, managing pricing and inventory, integrating with inventory and payment systems, deploying updates, and developing documentation.

Qualifications

• Experience supporting POS systems in hospitality, retail, or entertainment environments.
• Strong troubleshooting skills for POS hardware and software.
• Familiar with POS integrations, reporting, and end-user support.

Responsibilities

• Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog.
• Analyze existing systems to identify operational and technical improvements.
• Configure POS terminals, peripherals, menus, pricing, inventory, and user access.
• Monitor system performance and resolve software and connectivity issues.
• Assist with integrations between POS systems, inventory, payment systems, and reporting tools.
• Develop and maintain technical documentation and support procedures.
• Provide end-user training and technical support for staff and managers.
• Generate and analyze system reports to support operations and decision making.
• Participate in after-hours or on-call support when required.

Skills

POS systems administration

POS hardware & networking

System troubleshooting

SQL

Reporting tools

System integrations

User management

Documentation

Communication & customer service

Attention to detail

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Galaxy POS

Infogenesis POS

Eatec POS

Yellowdog POS

Windows OS

Job description

Revel Group in Knoxville, TN, is seeking an IT Systems Analyst focused on POS systems support. You will analyze, troubleshoot, implement, and optimize POS platforms across hospitality, entertainment, and retail operations, collaborating with operations, finance, food & beverage, and IT teams to ensure reliability.

Responsibilities include configuring POS terminals, managing pricing and inventory, integrating with inventory and payment systems, deploying updates, and developing documentation.