IT Systems Analyst

Anakeesta; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Revel Group in Knoxville, TN, is seeking an IT Systems Analyst focused on POS systems support. You will analyze, troubleshoot, implement, and optimize POS platforms across hospitality, entertainment, and retail operations, collaborating with operations, finance, food & beverage, and IT teams to ensure reliability.

Responsibilities include configuring POS terminals, managing pricing and inventory, integrating with inventory and payment systems, deploying updates, and developing documentation.

Qualifications

• Experience supporting POS systems in hospitality, retail, or entertainment environments.
• Strong troubleshooting skills for POS hardware and software.
• Familiar with POS integrations, reporting, and end-user support.

Responsibilities

• Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog.
• Analyze existing systems to identify operational and technical improvements.
• Configure POS terminals, peripherals, menus, pricing, inventory, and user access.
• Monitor system performance and resolve software and connectivity issues.
• Assist with integrations between POS systems, inventory, payment systems, and reporting tools.
• Develop and maintain technical documentation and support procedures.
• Provide end-user training and technical support for staff and managers.
• Generate and analyze system reports to support operations and decision making.
• Participate in after-hours or on-call support when required.

Skills

POS systems administration

POS hardware & networking

System troubleshooting

SQL

Reporting tools

System integrations

User management

Documentation

Communication & customer service

Attention to detail

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Galaxy POS

Infogenesis POS

Eatec POS

Yellowdog POS

Windows OS

Job description

IT Systems Analyst – POS Systems SupportJob OverviewWe are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units. ⸻Key ResponsibilitiesSupport, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and YellowdogAnalyze existing systems and workflows to identify operational and technical improvementsConfigure and maintain POS terminals, peripherals, menus, pricing, inventory, and user accessMonitor system performance and resolve software, hardware, and connectivity issuesCollaborate with departments to gather business requirements and implement system enhancementsAssist with integrations between POS systems, inventory platforms, payment systems, and reporting toolsPerform software updates, patches, testing, and system deploymentsDevelop and maintain technical documentation, workflows, and support proceduresProvide end-user training and technical support for operational staff and managersGenerate and analyze system reports to support business operations and decision-makingAssist with vendor coordination and escalation of system-related issuesEnsure systems comply with company security standards and operational policiesParticipate in after-hours or on-call support when requiredQualifications & SkillsRequired QualificationsProven experience supporting POS systems in hospitality, retail, entertainment, or food service environmentsExperience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferredStrong understanding of POS hardware, networking, and software troubleshootingKnowledge of Windows operating systems and basic network infrastructureExperience with system integrations, user management, and reporting toolsStrong analytical, troubleshooting, and problem-solving skillsExcellent communication and customer service skillsAbility to prioritize tasks and manage multiple projects in a fast-paced environmentStrong attention to detail and organizational skillsPreferred QualificationsAssociate or Bachelor’s degree in Information Technology, Computer Science, or related fieldExperience with SQL, database management, or reporting platformsFamiliarity with payment processing systems and inventory management solutionsKnowledge of cybersecurity best practices and system access controlsExperience working in theme parks, hospitality, food service, or retail operationsIT certifications such as CompTIA, Microsoft, or ITIL are a plus ⸻Core CompetenciesPOS systems administrationTechnical troubleshootingProcess improvementSystems integrationCustomer supportCommunication and collaborationTime management and organizationAdaptability in high-volume operational environments ⸻Work EnvironmentThis role operates in a fast-paced operational environment supporting multiple business units and locations. The IT Systems Analyst must be comfortable working both independently and collaboratively while providing responsive technical support to end users and leadership teams. ⸻ Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace for all employees.About Revel GroupRevel Group is a Knoxville-based management company overseeing more than 30 entities across entertainment, residential, and commercial properties throughout East Tennessee. Our portfolio includes outdoor adventure parks, hospitality and entertainment experiences, and a diverse range of residential and commercial developments.We create exceptional places and experiences where people can live well, feel at home, and find adventure. As Revel Group continues to grow, our team plays an important role in shaping the experiences we provide to our guests, residents, tenants, and communities.Whether you’re driving strategy or supporting operations, Revel Group is an opportunity to elevate your career, make an impact, and be part of what’s next.Join in the revelry.