POS & Enterprise Systems Support Specialist

Hy-Vee Inc; West Des Moines (IA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hy-Vee Inc. is hiring a Support Services Specialist for the Information Technology Department based at the Technology & Innovation Center in Grimes, IA.

The role focuses on 1st tier troubleshooting of enterprise systems across Hy-Vee stores and corporate facilities. You will provide high-level support for computers, printers and applications, document issues, escalate as needed, and participate in occasional onsite visits.

Qualifications

• High School diploma or equivalent required.
• One year or more schooling with emphasis in computers is beneficial.
• Over six months up to one year of related work experience.

Responsibilities

• Provides high-level customer support of computers, printers, peripheral devices and specific application support.
• Maintains, analyzes and repairs associated hardware/software/network systems and devices.
• Analyses, documents, and escalates calls to Analyst positions as appropriate.
• Perform overnight/weekend and pager support when scheduled.
• Perform occasional onsite visits for installations and troubleshooting.
• Identifies common problems and suggests solutions.

Skills

Troubleshooting

Customer support

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

McKesson Rx

EFT systems

Job description

Hy-Vee Inc. is hiring a Support Services Specialist for the Information Technology Department based at the Technology & Innovation Center in Grimes, IA.

The role focuses on 1st tier troubleshooting of enterprise systems across Hy-Vee stores and corporate facilities. You will provide high-level support for computers, printers and applications, document issues, escalate as needed, and participate in occasional onsite visits.