POS Hardware & Systems Engineer

Insight Global; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a senior IT professional to provide Tier 3 support for POS systems across retail locations, focusing on Windows-based environments and hardware like terminals, pin pads, scanners, and printers. You will troubleshoot complex issues, patch OS updates, and contribute to QA and development testing.

You will work with cross-functional teams to own escalations, document solutions, and drive improvements to minimize downtime and ensure smooth store operations across locations

Qualifications

• 4+ years of retail IT / POS support experience.
• Strong communication and customer-facing skills for store teams.
• Solid Windows OS knowledge and POS troubleshooting in a production environment.
• Experience with OS patching and MDM in retail environments.
• Ability to diagnose issues, perform root cause analysis, and make repair decisions.
• Hands-on hardware experience with POS peripherals and inventory handling.
• Scripting or PowerShell experience for automation.
• Ability to work independently with an ownership mindset; teamwork.
• Spanish language helpful but not required.

Responsibilities

• Provide Tier 3 support for POS systems across retail locations.
• Test, document, and deploy OS patches and system updates.
• Configure and maintain POS hardware including terminals, pin pads, scanners, and printers.
• Collaborate with cross-functional teams; own escalations to minimize downtime.
• Support QA and development environments with testing and scripting.
• Drive continuous improvements to store operations and hardware processes.

Skills

POS support

Retail IT experience

Customer-facing communication

Windows OS knowledge

Troubleshooting

Scripting/PowerShell

Hardware imaging

Root cause analysis

Independent work / ownership

Teamwork

OS patching

MDM familiarity

POS peripherals

Wireless networking

Spanish helpful

Tools

PowerShell

MDM

Job description

Job Description

This individual will provide tier 3 support for POS systems across retail store locations, troubleshooting complex hardware and software issues impacting store operations. They will be responsible for maintaining and updating Windows-based POS environments, including testing, documenting, and deploying OS patches and system updates. On a daily basis, they will support and configure various hardware components such as POS terminals, pin pads, and mobile devices like handheld scanners and printers. The role also includes working in internal QA and development environments, assisting with testing, scripting, and ongoing system improvements. Additionally, they will collaborate with cross-functional teams and take ownership of projects and escalations, ensuring minimal downtime and a seamless experience for store employees.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 4+ years of retail IT / POS support


• Strong communication skills, customer-facing mindset (stores are the “client”)
  
  
  
  • Ability to explain technical issues simply to store teams
  
  
  
  


• Solid Windows OS knowledge
  
  
  
  • Must be comfortable troubleshooting, patching, and supporting Windows-based POS systems in a production environment
  
  
  
  


• Advanced troubleshooting / Tier 3-level support capability
  
  
  
  • Ability to diagnose complex issues, perform root cause analysis, and make repair vs. replace decisions independently
  
  
  
  


• Ability to work hands-on with hardware + warehouse-style environment
  
  
  
  • Comfortable imaging devices, staging equipment, and physically handling inventory/equipment as needed
  
  
  
  


• Problem-solving mindset / ownership mentality
  
  
  
  • Ability to:
    
    
    
    • Work independently
    
    
    • Research unknown issues
    
    
    • Think outside the box
    
    
    
    
  
  
  
  


• Organization + teamwork


• PowerShell / scripting experience


• Experience supporting POS devices, peripherals, or similar hardware (terminals, pin pads, mobile devices) in a real-world environment


• Experience with:
  
  
  
  • OS patching processes
  
  
  • Mobile Device Management (MDM)
  
  
  • Retail POS environments
  
  
  
  


• Spanish (not required, but helpful)


• Familiarity with:
  
  
  
  • Wireless networking
  
  
  • Retail hardware environments