POS Hardware & Network Support Tech (Only W2)

CBTS; Burbank (CA); On-site; USD 55,104 - 68,880; Full time

Job summary

CBTS is seeking a motivated POS Hardware & Network Support Tech for onsite work in Burbank, CA. You will install, troubleshoot, and maintain POS hardware and networking, ensuring seamless operation of POS registers, printers, EMV devices, and related peripherals.

The role emphasizes quick issue resolution, collaboration with internal teams, and support for MS Dynamics 365 Commerce/Retail and Square POS environments. Onsite availability and customer-focused service are essential.

Qualifications

• Hands‑on experience with POS hardware, printers, EMV devices, and related peripherals.
• Strong networking knowledge (TCP/IP, DHCP, DNS, Wi‑Fi) and POS integration expertise.
• Customer-centric communicator who can work independently and in teams.

Responsibilities

• Install, configure, maintain, and support POS hardware and software systems.
• Troubleshoot POS registers, printers, monitors, and payment devices; resolve hardware and software issues quickly.
• Diagnose network connectivity problems affecting POS environments (LAN/WAN, DHCP/DNS, TCP/IP).
• Support Microsoft Dynamics 365 Commerce/Retail and/or Square POS environments.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Document incidents and changes; collaborate with vendors and internal teams.
• Maintain responsiveness and professionalism during critical operations; participate in on‑call rotations.

Skills

POS hardware troubleshooting

Networking fundamentals

Customer service mindset

Microsoft Dynamics 365 / Square POS

Tools

Square POS

Microsoft Dynamics 365 Commerce/Retail

Job description

Role

POS Hardware & Network Support Tech

Location

Burbank, CA - Onsite

Pay Rate: $40 - $50/hour on W2, client will not consider C2C

We are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands‑on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self‑starter, problem solver, and go‑getter who thrives in both independent and team‑oriented environments and is committed to delivering exceptional customer service.

Job Responsibilities / Typical Day in the Role

• Install, configure, maintain, and support POS hardware and software systems.
• Troubleshoot and repair:
  • POS registers and terminals
  • Receipt and label printers
  • Monitors and customer‑facing displays
  • EMV/chip and contactless payment devices
  • Cash drawers and peripheral equipment
• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi‑Fi, TCP/IP, DNS, and DHCP.
• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Document incidents, solutions, and system changes accurately.
• Collaborate with business users, vendors, and internal support teams to resolve technical issues.
• Maintain a high level of responsiveness and professionalism when supporting critical business operations.
• Participate in off‑hours support, maintenance windows, and on‑call rotations as required.
• Work effectively in high‑pressure situations to restore services and minimize downtime.

Must Have Skills / Requirements

• POS Hardware & Technical Troubleshooting: Hands‑on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable.
• Networking & Infrastructure Support: Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network‑related issues impacting POS systems and payment devices. Experience configuring and supporting network‑connected hardware in retail or customer‑facing environments.
• Customer‑centric mindset with excellent communication and relationship‑building skills. Self‑starter and go‑getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off‑hours operations, prioritize competing tasks, and collaborate effectively within a team environment.