Desktop support with store support

MSR COSMOS; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

MSR COSMOS in Columbus, Ohio is looking for an experienced professional with a strong background in customer service and POS/retail systems. The role involves providing exceptional service to store personnel and managing application deployments.

Candidates must have over 5 years of experience in a similar role and be familiar with PCs, Windows OS, and Microsoft products. Strong communication skills and attention to detail are essential for success in this position.

Qualifications

• 5+ years of experience in POS/retail.
• Minimum of 10 years' experience with PCs and Windows OS.
• Strong problem-solving skills and ability to handle multiple tasks.

Responsibilities

• Provide exceptional customer service to store personnel.
• Administer application deployment process for new stores.
• Interact with vendors to troubleshoot and escalate issues.
• Track time and maintain documentation for incidents.

Skills

Customer service skills

Excellent oral and written communication

Traffic Counting systems understanding

Network fundamentals

Computer hardware understanding

POS/retail experience

Advanced PC troubleshooting

Ability to work independently

Attention to detail

Tools

Microsoft Office

Job description

Note: Must have 5+ Years Experience in POS/retail

Qualifications

• Minimum of 10 years' experience with PCs, Windows OS, and Microsoft Office products
• Strong customer service skills, excellent oral and written communication skills, and ability to handle multiple tasks at once
• Solid understanding of Traffic Counting systems
• Working knowledge of network fundamentals
• Understanding of computer hardware
• POS/retail experience
• PC advanced troubleshooting skills
• Ability to work independently
• Ability to follow schedule and meet deadlines
• Ability to follow process
• Strong attention to detail
• Ability to interact with 2nd and 3rd party support staff
• At ease working with customers, partners, and suppliers at all levels within the business

Responsibilities

• 60% – Provides exceptional customer service to store personnel through production monitoring/troubleshooting and Tier 2 incident management. Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective. Acts as an additional point of escalation for level I and level II analysts.
• 20% – Administration of the application deployment process to the field for new stores and relocations. Responsible for adherence to software vendor application update/patch schedule for stores.
• 10% – Interaction with Vendor to assist in trouble shooting and escalation issues as needed.
• 10% – Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.

Additional Information

All your information will be kept confidential according to EEO guidelines.