POS Systems Engineer - Tier 3 Hardware & Support

Insight Global; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a senior IT professional to provide Tier 3 support for POS systems across retail locations, focusing on Windows-based environments and hardware like terminals, pin pads, scanners, and printers. You will troubleshoot complex issues, patch OS updates, and contribute to QA and development testing.

You will work with cross-functional teams to own escalations, document solutions, and drive improvements to minimize downtime and ensure smooth store operations across locations

Qualifications

• 4+ years of retail IT / POS support experience.
• Strong communication and customer-facing skills for store teams.
• Solid Windows OS knowledge and POS troubleshooting in a production environment.
• Experience with OS patching and MDM in retail environments.
• Ability to diagnose issues, perform root cause analysis, and make repair decisions.
• Hands-on hardware experience with POS peripherals and inventory handling.
• Scripting or PowerShell experience for automation.
• Ability to work independently with an ownership mindset; teamwork.
• Spanish language helpful but not required.

Responsibilities

• Provide Tier 3 support for POS systems across retail locations.
• Test, document, and deploy OS patches and system updates.
• Configure and maintain POS hardware including terminals, pin pads, scanners, and printers.
• Collaborate with cross-functional teams; own escalations to minimize downtime.
• Support QA and development environments with testing and scripting.
• Drive continuous improvements to store operations and hardware processes.

Skills

POS support

Retail IT experience

Customer-facing communication

Windows OS knowledge

Troubleshooting

Scripting/PowerShell

Hardware imaging

Root cause analysis

Independent work / ownership

Teamwork

OS patching

MDM familiarity

POS peripherals

Wireless networking

Spanish helpful

Tools

PowerShell

MDM

Job description

Insight Global is seeking a senior IT professional to provide Tier 3 support for POS systems across retail locations, focusing on Windows-based environments and hardware like terminals, pin pads, scanners, and printers. You will troubleshoot complex issues, patch OS updates, and contribute to QA and development testing.

You will work with cross-functional teams to own escalations, document solutions, and drive improvements to minimize downtime and ensure smooth store operations across locations