POS Field Technician: Travel-Ready Restaurant Tech

Sora Partners, Inc.; San Diego (CA); On-site; USD 42,000 - 74,000; Full time

Job summary

Sora Partners, Inc. is seeking a POS Technical Implementation Specialist to deliver technical support, installation, and ongoing maintenance for POS systems. This field role requires strong troubleshooting skills, customer-focused communication, and the ability to travel locally and out of state as needed.

Restaurant experience is a plus as you bridge IT and hospitality environments. The ideal candidate will diagnose issues, configure hardware and software, and ensure POS devices communicate

Qualifications

• High school diploma or equivalent required.
• Driver's license and valid insurance.
• Spanish is required.
• Restaurant experience.
• Previous IT support and POS experience.
• Willingness to travel; flexible schedule (early mornings, weekends, overnight).
• Basic knowledge of computer hardware, software, and peripherals.
• Familiarity with network connectivity (Wi‑Fi, Ethernet, routers, switches).
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide technical support for POS systems, hardware, software, payment terminals, printers, cash drawers, scanners and other devices.
• Diagnose issues and troubleshoot connectivity, software configs, and hardware malfunctions.
• Perform remote troubleshooting with step-by-step guidance; escalate when needed.
• Respond to support requests via phone, email, tickets, or chat with clear, professional communication.
• Provide onsite and remote implementation, hardware setup, software configuration, and testing.
• Verify proper device communication and perform system testing before and after installations.
• Assist with account setup, user access, and menu/configuration updates as authorized.

Skills

Troubleshooting

Analytical skills

Communication skills

Spanish language

Time management

Education

High school diploma or equivalent

Tools

POS hardware

Networking equipment

Job description

Sora Partners, Inc. is seeking a POS Technical Implementation Specialist to deliver technical support, installation, and ongoing maintenance for POS systems. This field role requires strong troubleshooting skills, customer-focused communication, and the ability to travel locally and out of state as needed.

Restaurant experience is a plus as you bridge IT and hospitality environments. The ideal candidate will diagnose issues, configure hardware and software, and ensure POS devices communicate