Bilingual Spanish POS Implementation & Field Specialist

Sora Partners, Inc.; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Job summary

Sora Partners, Inc. is seeking a POS Technical Implementation Specialist to provide on-site and remote support for POS systems, perform installations, and troubleshoot hardware and software issues.

This role involves local and occasional out-of-state travel and is ideal for someone with restaurant experience transitioning to a technical position. The candidate will work with POS hardware, payment devices, and network connectivity, delivering professional customer service and accurate

Qualifications

• High school diploma or equivalent is required.
• Driver's License and valid insurance.
• Spanish is required.
• Restaurant experience is required.
• Previous IT support and POS experience.
• Willingness to travel includes early mornings, weekends and overnight travel.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support for POS systems, hardware, software, and peripherals.
• Diagnose and troubleshoot system errors, connectivity issues, and hardware malfunctions.
• Perform remote troubleshooting and guide customers through resolutions.
• Escalate complex issues to appropriate teams when needed.

Skills

Troubleshooting

Customer service

IT support

POS hardware

POS software

Network basics

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Payment devices

Printers & peripherals

Job description

Sora Partners, Inc. is seeking a POS Technical Implementation Specialist to provide on-site and remote support for POS systems, perform installations, and troubleshoot hardware and software issues.

This role involves local and occasional out-of-state travel and is ideal for someone with restaurant experience transitioning to a technical position. The candidate will work with POS hardware, payment devices, and network connectivity, delivering professional customer service and accurate