POS Field Tech: On‑Site Repairs & Support

Truno; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Paid holidays

401k with 4% company match

Job summary

A leading retail technology firm is seeking a POS Field Service Technician for Raleigh, North Carolina. The role involves responding to service requests, troubleshooting equipment, and maintaining service documentation. Candidates should have an Associate's Degree in Information Technology and strong customer service orientation. Preferred qualifications include experience in technology service and familiarity with Windows and Microsoft Office. This full-time position offers competitive benefits including medical, dental, and a 401k with company match.

Qualifications

• Minimum 1 year of experience in technology service.
• Prior retail experience.
• Familiarity with Windows and Microsoft Office.

Responsibilities

• Respond to all service requests timely and document accurately.
• Troubleshoot, fault isolate, repair, and test in-store equipment.
• Provide preventative maintenance on POS equipment.

Skills

Exceptional customer service orientation

Basic Break/Fix Computer skills

Basic PC operations/software knowledge

Excellent oral and written communication

Proficient with common hand tools

Ability to work independently

Detail oriented

Organizational skills

Education

Associates Degree in Information Technology

Tools

Microsoft Office

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

A leading retail technology firm is seeking a POS Field Service Technician for Raleigh, North Carolina. The role involves responding to service requests, troubleshooting equipment, and maintaining service documentation. Candidates should have an Associate's Degree in Information Technology and strong customer service orientation. Preferred qualifications include experience in technology service and familiarity with Windows and Microsoft Office. This full-time position offers competitive benefits including medical, dental, and a 401k with company match.