Portuguese Speaking Solutions Consultant - Relocation

Mercier Consultancy Group; United States; Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Fully paid relocation package

Comprehensive training program

Private health insurance

Job summary

Mercier Consultancy Group is sourcing a Portuguese Speaking Solutions Consultant for a role in Bulgaria. This position offers full relocation support, comprehensive training, private health insurance, and a pathway to grow within the European customer support landscape.

You will serve Portuguese-speaking clients, collaborating with international teams to delivering expert consultancy and high-quality service.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English for international collaboration.
• Previous experience in customer support services or a similar client-facing role is desirable.

Responsibilities

• Act as the primary point of contact for Portuguese-speaking clients in customer support.
• Provide tailored solutions to inquiries to ensure customer satisfaction and retention.
• Maintain detailed records of interactions to improve support workflows.
• Navigate multiple platforms to deliver efficient problem-solving.
• Collaborate with international teams to meet performance targets and quality benchmarks.
• Stay updated on product or service changes to deliver informed consultancy.
• Contribute to a high-performing team environment with excellence in communication.

Skills

Portuguese (native)

English proficient

Customer service

Problem solving

Job description

Mercier Consultancy Group is sourcing a Portuguese Speaking Solutions Consultant for a role in Bulgaria. This position offers full relocation support, comprehensive training, private health insurance, and a pathway to grow within the European customer support landscape.

You will serve Portuguese-speaking clients, collaborating with international teams to delivering expert consultancy and high-quality service.