Portuguese-Speaking Relationship Banker (In-Branch)

NBMBAA; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in Orlando, FL seeks a customer-focused service specialist to engage clients in the lobby, educate them on self-service channels, and accurately process cash transactions. You will build relationships, identify financial solutions, and drive a positive client experience.

The role requires strong communication, problem-solving skills, and bilingual English/Portuguese capabilities, with weekend/extended hours as needed. 40 hours per week in a standard 1st shift.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and meet client needs.
• Delivers an exceptional client experience by understanding financial goals.
• Identifies solutions for new and existing clients based on their needs.
• Communicates clearly and confidently with all clients; comfortable with varied audiences.
• Learns new information and technology platforms quickly.
• Educates clients on self-service banking options (ATM, online, mobile).
• Adheres to established processes and regulations to protect clients and the bank.
• Willing to work weekends/extended hours at a nearby financial center.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer Focus

Communication

Problem Solving

Relationship Building

Time Management

Bilingual EN/PT

Self-starter

Attention to Detail

Education

High School Diploma / GED

Bachelor's Degree / Associate’s Degree

Job description

Bank of America in Orlando, FL seeks a customer-focused service specialist to engage clients in the lobby, educate them on self-service channels, and accurately process cash transactions. You will build relationships, identify financial solutions, and drive a positive client experience.

The role requires strong communication, problem-solving skills, and bilingual English/Portuguese capabilities, with weekend/extended hours as needed. 40 hours per week in a standard 1st shift.