Portuguese-Speaking Client Services Rep | Hybrid Chicago

NinjaTrader Clearing, LLC; Chicago (IL); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Paid Holidays

1 Service Day Annually

401k with Company Match

Life and Disability Insurance

Job summary

NinjaTrader is hiring a Client Services Representative (Portuguese) in Chicago, IL. You will handle client inquiries by phone, chat, and email, leveraging CRM tools to resolve issues and educate users on NinjaTrader products. This role emphasizes bilingual support, empathy, and collaborative problem solving.

The position offers hybrid in-office and remote work for a Chicago-based employee, with competitive compensation and benefits, including PTO, holidays, and 401(k) matching.

Qualifications

• Fluent in written and spoken Portuguese and English.
• Strong communication and empathy for customers.
• Ability to explain complex information clearly.
• Excellent time management and follow-up skills.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Resolve client inquiries via phone, chat, and email in English and Portuguese.
• Assist with account setup, technical support, and troubleshooting.
• Educate customers to maximize use of NinjaTrader products.
• Collaborate with Trade Desk, Technical Support, and Compliance teams.
• Document issues and feature requests for product teams.

Skills

Portuguese fluency

Customer service

Communication

Problem solving

Time management

Tech-savvy

Tools

Salesforce

Gmail

Confluence

Jira

Job description

NinjaTrader is hiring a Client Services Representative (Portuguese) in Chicago, IL. You will handle client inquiries by phone, chat, and email, leveraging CRM tools to resolve issues and educate users on NinjaTrader products. This role emphasizes bilingual support, empathy, and collaborative problem solving.

The position offers hybrid in-office and remote work for a Chicago-based employee, with competitive compensation and benefits, including PTO, holidays, and 401(k) matching.