Trading Platform Client Services Specialist

NinjaTrader; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

NinjaTrader is seeking a Client Services Representative to support thousands of clients worldwide, delivering a world-class experience across inquiries about accounts, platform features, and services.

You will resolve issues via phone, chat, and email, educate customers on product use, and work closely with internal teams to ensure customer satisfaction. Fluency in English and Spanish is required.

Qualifications

• Proficient in English and Spanish written and spoken.
• Ability to learn complex systems quickly.
• Excellent written and verbal communication skills.
• Empathy and ability to connect with customers.

Responsibilities

• Resolve client inquiries via phone, chat, and email for NinjaTrader platform and services.
• Assist with account setup, technical support, and treasury-related items.
• Educate customers on NinjaTrader products and features.
• Becoming a power user of Gmail, Confluence, Jira, and productivity tools.
• Manage customer data accurately in Salesforce.
• Collaborate with internal teams including Trade Desk, Technical Support, and Compliance.
• Identify and communicate client needs and feature requests to management.

Skills

Bilingual English/Spanish

Strong communication

Empathy

Problem solving

CRM familiarity (Salesforce)

Tools

Gmail

Confluence

Jira

Salesforce

Job description

NinjaTrader is seeking a Client Services Representative to support thousands of clients worldwide, delivering a world-class experience across inquiries about accounts, platform features, and services.

You will resolve issues via phone, chat, and email, educate customers on product use, and work closely with internal teams to ensure customer satisfaction. Fluency in English and Spanish is required.