Client Services Specialist - Hybrid (Trading Platform)

NinjaTrader Clearing, LLC; Chicago (IL); Híbrido; USD 46.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Company Match

Generous PTO

Paid holidays

Descripción de la vacante

NinjaTrader, based in Chicago, IL, is seeking a Client Services Representative to join our team. You will support thousands of NinjaTrader clients worldwide, resolving account and platform issues with real-time problem solving and genuine care.

Reporting to a Team Lead-Client Services, you will educate customers, manage data in Salesforce, and collaborate with Trade Desk, Technical Support, and Compliance teams to deliver a world-class trading experience.

Formación

• Strong computer skills with the ability to learn complex systems quickly.
• Empathy and the ability to connect with customers while showing genuine care for their issues.
• Excellent written and verbal communication skills.
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients.

Responsabilidades

• Resolve client support inquiries via phone and email regarding accounts, platform functionality, technical issues, and treasury-related items.
• Educate and empower customers to get the most out of the NinjaTrader product line.
• Manage customer data efficiently and accurately using Salesforce.
• Collaborate with internal teams including the Trade Desk, Technical Support, and Compliance teams.
• Identify and communicate emerging client needs and feature requests to management and other internal teams.
• Guide clients in navigating commodity futures and NinjaTrader's services.
• Assist management in creating and revising policies based on customer feedback.
• Contribute to continuous team and client experience improvements by creating knowledge articles and email templates.
• Support beta testing of new software updates.
• Develop expertise in Outlook, HelpSpot, Confluence, Jira, and other productivity applications.

Conocimientos

Strong communication

Empathy

Problem solving

Time management

Technical troubleshooting

Herramientas

Salesforce

Outlook

HelpSpot

Confluence

Jira

Descripción del empleo

NinjaTrader, based in Chicago, IL, is seeking a Client Services Representative to join our team. You will support thousands of NinjaTrader clients worldwide, resolving account and platform issues with real-time problem solving and genuine care.

Reporting to a Team Lead-Client Services, you will educate customers, manage data in Salesforce, and collaborate with Trade Desk, Technical Support, and Compliance teams to deliver a world-class trading experience.