Portier

Brobston Group; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Paid time off programs

Employee discount/perks and retirement

Job summary

Goyard, a luxury leather goods house, seeks a Boutique Portier for the New York flagship. Reporting to the Boutique Director, you will warmly greet clients, open doors, guide guests through the boutique, and help maintain a discreet and secure entrance while presenting the brand with excellence.

The role requires prior luxury retail or hospitality experience, superb communication, and a polished appearance.

Qualifications

• Previous experience in luxury retail, hospitality, or a client-facing environment preferred.
• Exceptional communication, interpersonal, and customer service skills.
• Professional appearance and polished demeanor.
• Strong attention to detail and situational awareness.
• Ability to remain composed, discreet, and courteous in a fast-paced environment.
• Ability to provide exceptional service to a diverse and international clientele.
• Strong team orientation and ability to follow established procedures.
• Flexible availability, including weekends, evenings, and holidays.

Responsibilities

• Welcome and acknowledge all arriving clients with warmth and courtesy.
• Open the door for arriving and departing clients and assist clients waiting in queue.
• Bid farewell to clients and thank them for visiting the boutique.
• Communicate with clients using polished, professional language and exemplary etiquette.
• Assist individuals with disabilities and escort clients to their private vehicles when appropriate.
• Provide accurate information regarding boutique services, hours, and the surrounding neighborhood.
• Maintain a composed, welcoming, and discreet presence at all times.
• Maintain the cleanliness, organization, and presentation of the boutique entrance.
• Support the security and overall integrity of the boutique.
• Manage and direct deliveries, packages, and visitors.
• Maintain knowledge of boutique hours and daily activities.
• Complete shift checklists and report accidents, injuries, or unsafe conditions.
• Follow all company policies and procedures and attend meetings or trainings as required.
• Perform other duties as assigned by management.

Skills

Luxury retail

Customer service

Discretion

Attention to detail

Professional appearance

Multilingual (international clientele)

Job description

Job Overview

A house of artisanal tradition, Goyard is a French leather goods manufacturer, trunk maker and luggage maker, which has always been keen to assert an identity combining craftsmanship and respect for traditions. A constantly reiterated desire for excellence, crowned by two centuries of existence.

Reporting to the Boutique Director, the Boutique Portier serves as the first and last point of contact for clients entering and leaving the boutique. The Portier is responsible for providing a warm, attentive, and discreet welcome while maintaining the security, organization, and presentation of the boutique entrance.

The ideal candidate will embody Goyard’s values of exclusivity, respect, discretion, and excellence in every aspect of their work.

Key responsibilities

Client Experience

• Welcome and acknowledge all arriving clients with warmth and courtesy.
• Open the door for arriving and departing clients and assist clients waiting in queue.
• Bid farewell to clients and thank them for visiting the boutique.
• Communicate with clients using polished, professional language and exemplary etiquette.
• Assist individuals with disabilities and escort clients to their private vehicles when appropriate.
• Provide accurate information regarding boutique services, hours, and the surrounding neighborhood.
• Maintain a composed, welcoming, and discreet presence at all times.

Boutique Operations

• Maintain the cleanliness, organization, and presentation of the boutique entrance.
• Support the security and overall integrity of the boutique.
• Manage and direct deliveries, packages, and visitors.
• Maintain knowledge of boutique hours and daily activities.
• Complete shift checklists and report accidents, injuries, or unsafe conditions.
• Follow all company policies and procedures and attend meetings or trainings as required.
• Perform other duties as assigned by management.

Required qualifications and skills

• Previous experience in luxury retail, hospitality, or a client-facing environment preferred.
• Exceptional communication, interpersonal, and customer service skills.
• Professional appearance and polished demeanor.
• Strong attention to detail and situational awareness.
• Ability to remain composed, discreet, and courteous in a fast-paced environment.
• Ability to provide exceptional service to a diverse and international clientele.
• Strong team orientation and ability to follow established procedures.
• Flexible availability, including weekends, evenings, and holidays.

Compensation Data

The appointed candidate will be offered an hourly rate of $24.00 the opportunity to participate on a comprehensive benefits package including:

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks and retirement plans with employer contributions

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.