Luxury Boutique Concierge & Guest Experience Lead

Goyard; New York (NY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability (short/long-term)

Paid time off

Employee discount

Retirement plan

Job summary

Goyard in New York City is seeking a Boutique Portier to welcome clients with warmth, maintain a discreet presence, and protect the boutique entrance. Reporting to the Boutique Director, you will ensure exceptional client service and smooth operations at the storefront.

The ideal candidate brings luxury hospitality experience, a polished appearance, and strong communication skills, with availability to work weekends, evenings, and holidays in a fast-paced environment.

Qualifications

• Experience in luxury retail, hospitality, or client-facing environments.
• Excellent communication, interpersonal and customer service skills.
• Professional appearance with polished demeanor.
• Strong attention to detail and situational awareness.
• Discretion and composure in fast-paced settings.
• Ability to serve a diverse, international clientele.
• Team orientation and adherence to procedures.
• Flexible availability, including weekends, evenings, and holidays.

Responsibilities

• Welcome clients and acknowledge them warmly, open doors, and assist those in queue.
• Provide information about boutique services, hours and neighborhood.
• Maintain a discreet, welcoming entrance and ensure cleanliness and order.
• Support security and integrity of the boutique; manage deliveries and visitors.
• Follow company policies and attend trainings as required.
• Perform other duties as assigned by management.

Skills

Luxury retail

Communication

Discretion

Attention to detail

Composure

Diversity & international clientele

Team oriented

Flexible schedule

Job description

Retail |New York - United States |Permanent

A house of artisanal tradition, Goyard is a French leather goods manufacturer, trunk maker and luggage maker, which has always been keen to assert an identity combining craftsmanship and respect for traditions. A constantly reiterated desire for excellence, crowned by two centuries of existence.

Job Overview

Reporting to the Boutique Director, the Boutique Portier serves as the first and last point of contact for clients entering and leaving the boutique. The Portier is responsible for providing a warm, attentive, and discreet welcome while maintaining the security, organization, and presentation of the boutique entrance.

The ideal candidate will embody Goyard’s values of exclusivity, respect, discretion, and excellence in every aspect of their work.

Key responsibilities

Client Experience

• Welcome and acknowledge all arriving clients with warmth and courtesy.
• Open the door for arriving and departing clients and assist clients waiting in queue.
• Bid farewell to clients and thank them for visiting the boutique.
• Communicate with clients using polished, professional language and exemplary etiquette.
• Assist individuals with disabilities and escort clients to their private vehicles when appropriate.
• Provide accurate information regarding boutique services, hours, and the surrounding neighborhood.
• Maintain a composed, welcoming, and discreet presence at all times.
• Maintain the cleanliness, organization, and presentation of the boutique entrance.
• Support the security and overall integrity of the boutique.
• Manage and direct deliveries, packages, and visitors.
• Maintain knowledge of boutique hours and daily activities.
• Complete shift checklists and report accidents, injuries, or unsafe conditions.
• Follow all company policies and procedures and attend meetings or trainings as required.
• Perform other duties as assigned by management.

Required qualifications and skills

• Previous experience in luxury retail, hospitality, or a client-facing environment preferred.
• Exceptional communication, interpersonal, and customer service skills.
• Professional appearance and polished demeanor.
• Strong attention to detail and situational awareness.
• Ability to remain composed, discreet, and courteous in a fast-paced environment.
• Ability to provide exceptional service to a diverse and international clientele.
• Strong team orientation and ability to follow established procedures.
• Flexible availability, including weekends, evenings, and holidays.

Compensation Data

The appointed candidate will be offered an hourly rate of $24.00 the opportunity to participate on a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.