Boutique Manager

Brobston Group; Dallas (TX); On-site; USD 102,000 - 138,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

Job summary

Goyard in Dallas is seeking an experienced Boutique Manager to embody the Maison's spirit and deliver exceptional client experiences. You will oversee the boutique's performance, client relationships, team development, operations, merchandising, and inventory with care and commercial focus.

The role emphasizes leadership, training, and maintaining the highest service standards while driving sales and market awareness in a luxury retail environment.

Qualifications

• College degree in a business field preferred.
• 8+ years experience with previous management in luxury retail.
• Leather goods sales experience is a plus.
• Proven track record in achieving financial plans.
• Excellent interpersonal, communication, organizational and problem-solving skills.
• Experience in leadership, motivation, training and development of retail staff.
• Capable of managing multiple projects and deadlines.
• Ability to perform under pressure.
• Proactive approach.
• Strong proficiency in POS systems, Word, Excel, PowerPoint.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Goyard as an ambassador of the Maison and lead the boutique team.
• Drive sales while maintaining the highest standards of service.
• Develop client relationships and clienteling initiatives.
• Oversee daily boutique operations, merchandising and inventory.
• Lead recruitment, training, scheduling, and performance management.
• Maintain visual standards and inventory accuracy.
• Monitor market trends and communicate insights to corporate.

Skills

Luxury retail mgmt

Client relations

Leadership

Sales performance

POS systems

MS Office

Communication

Time management

Problem solving

Training & development

Education

College degree in business

Tools

POS systems

MS Word

MS Excel

MS PowerPoint

Job description

A house of artisanal tradition, Goyard is a French leather goods manufacturer, trunk maker and luggage maker, which has always been keen to assert an identity combining craftsmanship and respect for traditions. A constantly reiterated desire for excellence, crowned by two centuries of existence.

Job Overview

As a Boutique Manager, you will embody the spirit and values of Goyard, delivering an exceptional client experience while leading the boutique with care, precision, and commercial excellence. You will be responsible for the overall performance of the boutique, including client relationships, team development, operations, merchandising, and inventory.

Key responsibilities

Client Experience & Sales

• Represent Goyard as a passionate ambassador of the Maison.
• Deliver an exceptional and personalized client experience.
• Build lasting client relationships through outreach and clienteling.
• Drive sales while maintaining the highest standards of service.
• Address and resolve client concerns with professionalism and discretion.

Team Leadership

• Lead, coach, and develop the boutique team.
• Support recruitment, training, scheduling, and performance management.
• Foster a culture of excellence, accountability, and client service.
• Ensure all team members uphold Goyard's grooming and presentation standards.

Boutique Operations

• Oversee daily boutique operations and ensure all policies and procedures are followed.
• Maintain the highest standards of organization, presentation, and efficiency.
• Manage cash controls, reporting, and floor coverage.
• Ensure the boutique is always immaculate and welcoming.

Merchandising & Inventory

• Maintain Goyard's visual merchandising standards and protect the integrity of the Maison's image.
• Oversee inventory levels, accuracy, orders, shipments, and stock movement.
• Monitor product performance and communicate inventory needs to the corporate team.

Market Awareness

• Stay informed on local market trends, competitors, and client demographics.
• Identify opportunities to support the boutique's growth and strengthen its presence in the market.
• Share relevant market insights with the corporate team.

Required qualifications and skills

• College degree in a business field is preferred
• Minimum of 8 years' experience, must have previous management experience in luxury retail industry.
• Focus on leather goods sales is a plus
• Proven track record in achieving financial plans
• Excellent interpersonal, communication, organizational and problem-solving skills
• Experience in leadership, motivation, training and development of retail staff.
• Capacity to manage several projects and deadlines simultaneously. Ability to perform well under pressure.
• Pro-active approach to tasks.
• Strong proficiency in POS systems, as well as, Word, Excel, and Power Point.
• Excellent written and verbal communication skills.

Compensation Data

The appointed candidate will be offered a salary based of $120,000 plus the opportunity to participate on a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.