Luxury Boutique Concierge & Entrance Host

Brobston Group; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Paid time off programs

Employee discount/perks and retirement

Job summary

Goyard, a luxury leather goods house, seeks a Boutique Portier for the New York flagship. Reporting to the Boutique Director, you will warmly greet clients, open doors, guide guests through the boutique, and help maintain a discreet and secure entrance while presenting the brand with excellence.

The role requires prior luxury retail or hospitality experience, superb communication, and a polished appearance.

Qualifications

• Previous experience in luxury retail, hospitality, or a client-facing environment preferred.
• Exceptional communication, interpersonal, and customer service skills.
• Professional appearance and polished demeanor.
• Strong attention to detail and situational awareness.
• Ability to remain composed, discreet, and courteous in a fast-paced environment.
• Ability to provide exceptional service to a diverse and international clientele.
• Strong team orientation and ability to follow established procedures.
• Flexible availability, including weekends, evenings, and holidays.

Responsibilities

• Welcome and acknowledge all arriving clients with warmth and courtesy.
• Open the door for arriving and departing clients and assist clients waiting in queue.
• Bid farewell to clients and thank them for visiting the boutique.
• Communicate with clients using polished, professional language and exemplary etiquette.
• Assist individuals with disabilities and escort clients to their private vehicles when appropriate.
• Provide accurate information regarding boutique services, hours, and the surrounding neighborhood.
• Maintain a composed, welcoming, and discreet presence at all times.
• Maintain the cleanliness, organization, and presentation of the boutique entrance.
• Support the security and overall integrity of the boutique.
• Manage and direct deliveries, packages, and visitors.
• Maintain knowledge of boutique hours and daily activities.
• Complete shift checklists and report accidents, injuries, or unsafe conditions.
• Follow all company policies and procedures and attend meetings or trainings as required.
• Perform other duties as assigned by management.

Skills

Luxury retail

Customer service

Discretion

Attention to detail

Professional appearance

Multilingual (international clientele)

Job description

Goyard, a luxury leather goods house, seeks a Boutique Portier for the New York flagship. Reporting to the Boutique Director, you will warmly greet clients, open doors, guide guests through the boutique, and help maintain a discreet and secure entrance while presenting the brand with excellence.

The role requires prior luxury retail or hospitality experience, superb communication, and a polished appearance.