Portfolio Operations Lead, National Accounts

Compass Group USA; Mountain View (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Bon Appetit Management Company seeks an experienced Portfolio Assistant Director of Operations to provide senior leadership across the NAMER hospitality portfolio, acting as the right hand to the National Director of Operations. The role embeds at sites during gaps to stabilize performance and ensures consistent hospitality standards.

The position partners with site teams, suppliers, and stakeholders to drive change, manage complex projects, and lead initiatives across HQ and regional sites with

Qualifications

• 8+ years of experience in hospitality operations and multi-site program management.
• Experience managing P&L and budgets across multiple sites.
• Proven ability to lead complex programs without direct people management.
• Strong background in change management, operational recovery, and stakeholder influence.
• Autonomous in fast-moving, ambiguous environments.
• Exceptional communication and executive presence.
• Willingness to travel frequently across NAMER sites.
• Strategic operator with hands-on execution.
• Calm and decisive leader during transitions.
• Influencer able to gain buy-in without formal authority.
• Process-driven with a continuous improvement mindset.
• Trusted advisor to senior leadership and site teams.

Responsibilities

• Act as the National Director of Operations' right hand, representing program leadership in day-to-day operations, strategic initiatives, and escalations.
• Provide senior level operational leadership to NAMER hospitality sites to ensure strong program health, consistency, and compliance with standards.
• Serve as an onsite leader during vacancies, launches, recoveries, or high-risk operational periods requiring hands-on oversight.
• Lead cross-functional and multi-site initiatives that improve operational performance, guest experience, and program scalability.
• Plan and execute complex projects at HQ and regional sites, including new initiatives, program enhancements, pilots, and corrective action plans.
• Own delivery of mission-critical initiatives from concept through execution, ensuring timelines, quality, and stakeholder alignment.
• Identify operational risks and proactively implement mitigation strategies.
• Act as a subject matter expert on hospitality program standards, ensuring consistent understanding and execution across all sites.
• Identify gaps in existing standards, processes, and tools, and partner with leadership to improve, document, and scale best practices.
• Support audit readiness, operational reviews, and performance assessments to drive continuous improvement.
• Lead and support change management initiatives across programmatic, operational, and staffing scopes.
• Partner with site leaders and suppliers to support transitions, staffing changes, and operational restructuring.
• Provide coaching, guidance, and direction to site leadership teams without direct line authority.
• Support the health of site-level and enterprise client relationships through strong communication, issue resolution, and executive presence.
• Serve as a trusted partner to internal stakeholders and external partners during sensitive or high-visibility situations.
• Elevate concerns, insights, and recommendations to the National Director of Operations with clarity and context.
• Partner in P&L management and financial performance across NAMER sites, including budget development, forecasting, and cost controls for food and labor.
• Support client business reviews, presenting performance data, initiatives, and roadmap updates to senior client stakeholders.
• Contribute to retention and growth strategy for the account, identifying opportunities to expand services and strengthen the client relationship.
• Support recruiting, development, and succession planning for site management and culinary leadership across the portfolio.
• Ensure sites maintain compliance with food safety, sanitation, and regulatory standards, partnering with EHS resources as needed.
• Support labor planning and staffing models across sites to balance service levels with cost targets.
• Oversee large-scale catering, events, and hospitality programs at flagship or high-profile sites.
• Support capital planning and equipment or facility needs across the portfolio.

Skills

P&L management

Budget management

Stakeholder influence

Executive presence

Travel readiness

Change management

Autonomous work

Communication

Education

Bachelor's degree in Hospitality Management or related field

Job description

Bon Appetit Management Company seeks an experienced Portfolio Assistant Director of Operations to provide senior leadership across the NAMER hospitality portfolio, acting as the right hand to the National Director of Operations. The role embeds at sites during gaps to stabilize performance and ensures consistent hospitality standards.

The position partners with site teams, suppliers, and stakeholders to drive change, manage complex projects, and lead initiatives across HQ and regional sites with