Portfolio Assistant Director of Operations

Bon Appétit Management Company; Mountain View (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

commuter benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Bon Appetit is seeking a Portfolio Assistant Director of Operations to act as a strategic operational extension of the National Director of Operations. You will lead complex initiatives across NAMER sites, ensure hospitality standards, and partner with sites, suppliers, and stakeholders to drive improvement.

You will deploy as needed to stabilize or elevate performance, supporting transitions, staffing changes, and program health.

Qualifications

• 8+ years of experience in hospitality operations, program management, or multi-site food service.
• Proven ability to manage P&L and budgets across multiple sites.
• Strong executive presence and stakeholder influence.

Responsibilities

• Act as right hand to National Director of Operations and manage strategic initiatives.
• Provide senior operational leadership to NAMER hospitality sites for program health and standards.
• Lead multi-site initiatives to improve operations, guest experience, and scalability.
• Plan and execute complex HQ and regional projects including pilots and action plans.
• Identify risks and mitigate through proactive operational controls.
• Coach site leadership without direct line authority and support client relationships.

Skills

Hospitality operations

P&L management

Executive presence

Stakeholder influence

Travel readiness

Job description

Bon Appetit

Position Title: Portfolio Assistant Director of Operations

Salary: 120,000-140,000

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Assistant Director of Operations, National Account serves as a strategic and operational extension of the National Director of Operations, providing senior level leadership, execution, and oversight across the NAMER hospitality portfolio. Acting as the number two to the National Director of Operations, this role carries high visibility across operations, strategy, and project work, and is responsible for leading complex, mission critical initiatives at both headquarters and regional sites while strengthening program health and ensuring consistent execution of hospitality standards.

This position operates as a deployed operational leader, embedded at sites during leadership gaps, periods of transition, or when in person oversight is required to stabilize or elevate performance. The role partners closely with site teams, suppliers, and internal stakeholders to drive change, maintain strong client relationships, and continuously improve the hospitality experience.

Key Responsibilities

• Act as the National Director of Operations' right hand, representing program leadership in day to day operations, strategic initiatives, and escalations.
• Provide senior level operational leadership to NAMER hospitality sites to ensure strong program health, consistency, and compliance with standards.
• Serve as an onsite leader during vacancies, launches, recoveries, or high risk operational periods requiring hands on oversight.
• Lead cross functional and multi site initiatives that improve operational performance, guest experience, and program scalability.
• Plan and execute complex projects at HQ and regional sites, including new initiatives, program enhancements, pilots, and corrective action plans.
• Own delivery of mission critical initiatives from concept through execution, ensuring timelines, quality, and stakeholder alignment.
• Identify operational risks and proactively implement mitigation strategies.
• Act as a subject matter expert on hospitality program standards, ensuring consistent understanding and execution across all sites.
• Identify gaps in existing standards, processes, and tools, and partner with leadership to improve, document, and scale best practices.
• Support audit readiness, operational reviews, and performance assessments to drive continuous improvement.
• Lead and support change management initiatives across programmatic, operational, and staffing scopes.
• Partner with site leaders and suppliers to support transitions, staffing changes, and operational restructuring.
• Provide coaching, guidance, and direction to site leadership teams without direct line authority.
• Support the health of site level and enterprise client relationships through strong communication, issue resolution, and executive presence.
• Serve as a trusted partner to internal stakeholders and external partners during sensitive or high visibility situations.
• Elevate concerns, insights, and recommendations to the National Director of Operations with clarity and context.
• Partner in P&L management and financial performance across NAMER sites, including budget development, forecasting, and cost controls for food and labor.
• Support client business reviews, presenting performance data, initiatives, and roadmap updates to senior client stakeholders.
• Contribute to retention and growth strategy for the account, identifying opportunities to expand services and strengthen the client relationship.
• Support recruiting, development, and succession planning for site management and culinary leadership across the portfolio.
• Ensure sites maintain compliance with food safety, sanitation, and regulatory standards, partnering with EHS resources as needed.
• Support labor planning and staffing models across sites to balance service levels with cost targets.
• Oversee large scale catering, events, and hospitality programs at flagship or high profile sites.
• Support capital planning and equipment or facility needs across the portfolio.

Qualifications

• 8+ years of experience in hospitality operations, program management, food service operations, or workplace services within a multi site environment.
• Experience managing P&L performance and budget across multiple sites or a large, complex account, with strong command of food and labor cost drivers.
• Demonstrated success leading complex operational programs without direct people management responsibility.
• Strong background in change management, operational recovery, and stakeholder influence.
• Proven ability to operate autonomously in fast moving, ambiguous environments.
• Exceptional communication, executive presence, and relationship building skills.
• Willingness and ability to travel frequently across NAMER sites as business needs require.
• Strategic operator with hands on execution capability.
• Calm and decisive leader during transitions and high pressure situations.
• Strong influencer, able to drive results and gain buy in without formal authority.
• Process driven approach with a continuous improvement mindset.
• Trusted advisor to senior leadership and site teams.

Bon Appetit is a member of Compass Group USA

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

BRYAN GONI