Sr. Late Stage Collections Specialist

Marlin Leasing Corp; Mount Laurel Township (NJ); Hybride; USD 70 000 - 80 000; Plein temps

Résumé du poste

PEAC Solutions in Mount Laurel, NJ is seeking a Senior Late-Stage Collections Specialist to manage severely delinquent commercial accounts and develop targeted recovery strategies. The role emphasizes negotiation, skip tracing, and escalation with legal and recovery partners to optimize cash recovery, while adhering to policy and delivering professional customer service.

The position is hybrid (three days in office, two remote) and requires5+ years in B2B collections, strong negotiation skills,

Qualifications

• Commercial collections experience in B2B working capital, equipment finance, or financial services is required.
• 5+ years of commercial collections experience and negotiating settlements is preferred.
• 5+ years of advanced skip tracing experience preferred; financial services experience strongly preferred.
• Strong negotiation, verbal communication, time management, organizational, and multitasking skills; attention to detail.
• Proficiency with Microsoft Excel and Word; experience with Salesforce, Aspire, and collection dialer systems is preferred.

Responsabilités

• Manage a portfolio of delinquent equipment finance and working capital accounts.
• Set payment expectations and hold customers accountable for commitments.
• Use negotiation, persuasion, and objection-handling to secure payments or settlements.
• Maintain professional interaction with customers while staying firm on collection position.
• Negotiate payment arrangements within authority and obtain approvals.
• Reassess strategy for missed payments and escalate when needed.
• Determine causes of delinquency and develop recovery strategies.
• Escalate accounts to appropriate internal partners when needed.
• Conduct extensive skip tracing to locate customers and verify contacts.
• Document all collection activity accurately and timely.
• Maintain urgency and prioritize accounts by risk and collectability.
• Ensure compliance with company policies and collection procedures.
• Prepare accounts for charge-off review with complete documentation.

Connaissances

Commercial collections

Negotiation

Skip tracing

Customer communication

Time management

Organizational skills

Formation

High school diploma required

Bachelor’s degree preferred

Outils

Microsoft Excel

Microsoft Word

Salesforce

Aspire

Dialer systems

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Late Stage Collections Specialist

Collections-Dialer Full Time Hybrid - NJ, Mt. Laurel, NJ, US

2 days ago Requisition ID: 1087

Salary Range: $70,000.00 To $80,000.00 Annually

Sr. Late-Stage Collections Specialist

We are PEAC Solutions—large enough to finance the globe, yet small enough to stand shoulder-to-shoulder with our customers. We believe in the power of partnership and the promise of possibility. Our purpose is to fuel growth by providing smart, flexible lending solutions that help businesses overcome obstacles and seize new opportunities. Backed by HPS Investment Partners, a leading global investment firm, we offer equipment financing, working capital, and inventory lending solutions that keep businesses moving forward. As the world’s largest independent equipment finance company, we are expanding our global footprint—and we are doing it with purpose, grit, and a commitment to those we serve.

You are someone who thrives in an environment where ambition meets action. You bring curiosity, resilience, and a strong sense of accountability. You see challenges as opportunities and believe in making an impact for customers, for your team, and for the business. If you are looking to be a part of a company that values partnership over hierarchy and purpose over routine, your next chapter could start here.

The Sr. Late-Stage Collections Specialist manages a portfolio of severely delinquent commercial working capital accounts, including accounts progressing toward charge-off. The role develops account-specific recovery strategies, negotiates payment arrangements and settlements within approved authority, performs advanced skip tracing, and coordinates escalation to Legal and Recovery partners. Success requires balancing assertive cash recovery with sound judgment, accurate documentation, policy compliance, and professional customer treatment.

• This is a hybrid position, based in our Mt. Laurel, NJ office, three days a week, with two days remote.

Essential Functions:

• Manage an assigned portfolio of delinquent equipment finance, working capital accounts and aggressively pursue outstanding balances on delinquent accounts.
• Set clear expectations for payment amounts, due dates, and next steps, and hold customers accountable for meeting documented commitments .
• Use advanced negotiation, persuasion, and objection-handling skills to overcome payment resistance and secure immediate payments or sustainable repayment commitments.
• Manage resistant, evasive, or confrontational customer interactions professionally while maintaining control of the conversation and a firm, assertive, and persistent collection position.
• Negotiate payment arrangements and settlements within company guidelines and delegated authority, evaluating the customer’s circumstances, repayment capacity, account risk, and expected recovery value and obtaining required approvals.
• Act promptly on broken promises, missed payments, and unresolved disputes by re-establishing contact, reassessing the collection strategy, and escalating when voluntary resolution is no longer likely.
• Determine the causes of delinquency and assess collectability, exposure, contactability, dispute status, payment history, and customer circumstances to develop and update an account-specific recovery strategy.
• Escalate accounts to the appropriate internal partner based on delinquency stage, exposure, collectability, dispute status, customer responsiveness, and the likelihood of voluntary resolution.
• Conduct extensive skip tracing to locate customers, verify contact information, identify viable communication channels, and support account recovery efforts.
• Document all collection activity, payment arrangements, and account status accurately and timely.
• Maintain a strong sense of urgency around delinquent accounts and prioritize accounts based on risk and collectability.
• Maintain compliance with company policies and collection procedures.
• Prepare accounts for charge-off review and processing by confirming collection activity, account status, supporting documentation, approvals, and required handoffs are complete and accurate.
• Meet or exceed established cash collection, delinquency goals, and productivity goals.
• Partner closely with Underwriting, Operations, Legal/Recovery teams to resolve account issues.

Qualifications:

• High school diploma required, bachelor’s degree preferred.
• Commercial collections experience in business-to-business working capital, equipment finance, or financial services is required; 5+ years of commercial collections experience is preferred.
• 5+ years of experience negotiating business-to-business settlements, handling objections, and supporting loss-mitigation activities is preferred.
• 5+ years of advanced skip tracing experience preferred; financial services experience strongly preferred.
• Strong negotiation, verbal communication, time management, organizational, and multitasking skills, with excellent attention to detail.
• Ability to guide difficult negotiations, maintain a clear collection position, and keep conversations focused on resolution.
• Proficiency with Microsoft Excel and Word is required; experience with Salesforce, Aspire, and collection dialer systems is preferred.

Additional Information:

PEAC Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The successful candidate will receive competitive compensation along with our benefit package which includes medical, dental, vision, life insurance, short and long-term disability, 401(k) with match, flexible spending, and paid time off. PEAC provides one paid day off per year to support community involvement. Celebrate you by also having off your birthday on us!