Portfolio Manager

Helio; California; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Helio is seeking an experienced Senior Property Operations Manager to provide operational leadership for a portfolio of multifamily communities in Los Angeles. This role goes beyond single-property management, requiring hands-on expertise in leasing, budgeting, and regulatory compliance.

The ideal candidate will lead Property Managers, oversee capital projects, maintain resident relations, and ensure high performance across properties at different life-cycle stages.

Qualifications

• Minimum 5 years of professional property management experience.
• Experience managing multiple residential properties or large multifamily communities.
• Strong understanding of property operations, budgeting, financial reporting, leasing, maintenance, and resident relations.
• Proven leadership experience including supervising and developing property management personnel.
• Thorough knowledge of California landlord-tenant laws, Fair Housing, and Los Angeles housing regulations.
• Strong analytical, organizational, communication, and problem-solving skills.
• Proficiency with property management software; Yardi experience strongly preferred.
• Valid California drivers license and reliable transportation for property visits throughout Los Angeles.

Responsibilities

• Provide senior-level operational oversight and support across a portfolio of residential communities, including lease-up and stabilized properties.
• Supervise, mentor, and support Property Managers and onsite teams, promoting accountability and consistent operational standards.
• Monitor occupancy, leasing activity, delinquency, maintenance requests, resident retention, and overall property performance.
• Review property budgets, operating expenses, financial reports, and variances, identifying opportunities for cost savings and improved performance.
• Prepare and present portfolio performance reports and operational recommendations to ownership and senior leadership.
• Oversee vendor relationships, service contracts, preventative maintenance, and capital improvement projects.
• Conduct property inspections, evaluate operational concerns, and ensure corrective actions are implemented.
• Ensure compliance with California landlord-tenant laws, Fair Housing requirements, Los Angeles housing regulations, and company policies.
• Resolve escalated resident concerns, property issues, and compliance matters, coordinating with legal counsel when necessary.
• Build strong relationships with property owners, residents, vendors, and internal teams.
• Identify opportunities to improve operational efficiency, strengthen property management procedures, and support continued portfolio growth.

Skills

Property management

Leadership

Budgeting & finance

Regulatory knowledge

Yardi

MS Office

Multi-property management

Driver's license

Tools

Yardi

Microsoft Office

Job description

Helio is seeking an experienced Senior Property Operations Manager to provide operational leadership and expertise to an assigned portfolio of multifamily residential communities in Los Angeles.

This is not a traditional single-property management position. We're looking for a seasoned professional who brings extensive hands-on experience managing residential properties, developing property management teams, and navigating the financial, operational, and regulatory complexities of multifamily property management.

Our portfolio includes new development lease-ups, stabilized properties, and mixed-use environments. The right candidate will have the versatility to support properties at different stages of operation while maintaining high standards of performance, resident experience, and accountability. We value professionals who think independently, take ownership of challenges, and bring practical solutions to the table.

Key Responsibilities

• Provide senior-level operational oversight and support across a portfolio of residential communities, including lease-up and stabilized properties.
• Supervise, mentor, and support Property Managers and onsite teams, promoting accountability and consistent operational standards.
• Monitor occupancy, leasing activity, delinquency, maintenance requests, resident retention, and overall property performance.
• Review property budgets, operating expenses, financial reports, and variances, identifying opportunities for cost savings and improved performance.
• Prepare and present portfolio performance reports and operational recommendations to ownership and senior leadership.
• Oversee vendor relationships, service contracts, preventative maintenance, and capital improvement projects.
• Conduct property inspections, evaluate operational concerns, and ensure corrective actions are implemented.
• Ensure compliance with California landlord-tenant laws, Fair Housing requirements, Los Angeles housing regulations, and company policies.
• Resolve escalated resident concerns, property issues, and compliance matters, coordinating with legal counsel when necessary.
• Build strong relationships with property owners, residents, vendors, and internal teams.
• Identify opportunities to improve operational efficiency, strengthen property management procedures, and support continued portfolio growth.

Qualifications

• Minimum 5 years of professional property management experience required, with substantial hands-on operational responsibility.
• Demonstrated experience managing multiple residential properties, large multifamily communities, or property management teams.
• Strong understanding of property operations, budgeting, financial reporting, leasing, maintenance, and resident relations.
• Proven leadership experience, including supervising and developing property management personnel.
• Thorough knowledge of California landlord-tenant laws, Fair Housing, and Los Angeles housing regulations.
• Strong analytical, organizational, communication, and problem-solving skills, with the ability to manage competing priorities independently.
• Proficiency with property management software and Microsoft Office; Yardi experience strongly preferred.
• Valid California driver's license and reliable transportation for property visits throughout Los Angeles.

Preferred Experience

• Multifamily communities, new development lease-ups, or property stabilization.
• Management of geographically dispersed residential portfolios or mixed-use properties.
• Direct experience with ownership reporting, operational improvements, and portfolio-level financial oversight.
• Annual Salary: $100,000–$125,000, depending on experience and qualifications.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off and company holidays.
• Opportunity to contribute to the continued growth of our Los Angeles portfolio.