Portfolio Lead - Retail, CPG & Luxury

Valtech North America; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible work schedule

Career advancement opportunities

Learning and development programs

Job summary

An established industry player is seeking a Portfolio Lead to drive growth in the Retail, CPG & Luxury sectors. This role involves leading client relationships, managing a team, and ensuring client satisfaction while achieving ambitious growth targets. The ideal candidate will bring extensive experience in sales and account management within consulting and eCommerce, demonstrating a strong ability to influence and motivate cross-functional teams. Join a dynamic environment that values flexibility, career advancement, and continuous learning, where your contributions will have a meaningful impact on the digital transformation of iconic brands.

Qualifications

• 10+ years in sales/account management in Consulting Services or IT.
• Experience in digital consulting, negotiation, and closing business.

Responsibilities

• Accountable for growth targets and client health, ensuring successful delivery.
• Lead a team to achieve growth targets and manage strategic accounts.

Skills

Sales Management

Account Management

Digital Consulting

Negotiation Skills

Cross-functional Team Leadership

Client Relationship Management

Strategic Planning

Emotional Intelligence (EQ)

Job description

Portfolio Lead - Retail, CPG & Luxury

The Opportunity

At Valtech, we've got opportunities to offer you - for learning; for growing; for making a world-changing impact; and for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace.

Technology has remade the way we live, work, and connect. Every day new products, services, and features are raising our expectations in every aspect of our lives. It's become common for whole new categories and consumer behaviors to emerge and disrupt legacy businesses. And as it becomes easier to digitize, launch, and evolve, the rush to leap ahead is quickly becoming a race to parity. Now that technology has once again leveled the playing field, we believe the next frontier and greater value lives in the experience. And that means the world needs a new kind of company to unlock its value.

Before we continue to dive into the requirements for the role let’s talk about Why you should join Valtech?

Flexibility: We trust in the expertise, skills, and actions of our colleagues. That’s why we provide a flexible work schedule that supports work/life balance.

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning through our in house LMS (Ask us about the Academy)

Back to the role:

The Role

The Retail, CPG & Luxury client group is managing close to 100 clients in North America and generating significant revenue. This group plays a critical role in enabling digital transformation, fostering innovation, and driving growth for some of the most iconic industrial brands.

Valtech seeks a Portfolio Lead to join our Retail, CGP & Luxury team. In this role, you will play a key role in the client group leadership team and providing an informed perspective on the best approach to win and grow services to your assigned client accounts. Your main focus will be on driving growth, aiming for a year-on-year increase, and establishing C-Level, trusted-advisor relationships with clients while developing a strong partnership ecosystem. On top of managing some of the most strategic accounts in the region, you will oversee a team of 1-3 client partners and help them achieve the growth targets.

Role Responsibilities

Growth:

• Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls.
• To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and partnered contributors from delivery, technology and project management.
• Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services.
• You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly.
• It’s your job to ensure that each initiative is supported at the right time by the right people and teams with the right level of skills and negotiation strategies to ensure client satisfaction and adequate client profitability for our business.
• Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals, and stay on top of proposals to secure them into signed agreements/SOW’s.

Client Satisfaction & Delivery:

• You will serve as an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction.
• Initiates Executive Project Reviews and discusses strategic ways to expand our client’s business and evolve their eCommerce ecosystem, uncover actionable insights and high-level opportunities to meet the customers' objectives while also keeping an eye out for client satisfaction concerns.
• As the Client Lead, you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales.
• Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets.
• Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments and other client budget owners will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct.
• Integrate the entire portfolio of services, providing a coordinated communication, management and delivery approach for clients.

Leadership:

• You will support and oversee a group of 1-3 client partners in attaining growth targets.
• As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.

Minimum Qualifications

We want all new hires to succeed in their roles at Valtech. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all minimum qualifications. If you do not meet all of the preferred qualifications, we still encourage you to apply.

• 10+ years demonstrated success in a sales and/or account management roles in Consulting Services, IT or eCommerce Technology Sales, eCommerce or Digital Consulting.
• 7+ years experience managing a portfolio of clients
• 5+ years experience working in digital consulting across multiple verticals, including negotiation, persuasion, and closing business
• Key technology components essential to a modern-day company
• Foundational Retail, CPG & Luxury client industry IQ and very strong EQ
• An informed perspective on the best approach to win business and the influence and coaching skills to help others meet those standards
• The ability to lead and motivate cross-functional teams
• Demonstrated success in crafting effective strategies and business cases with clients and customers for technology and design investments is preferred.
• A deep understanding of Digital Experience, MarCom, Commerce, Digital Intelligence / Cloud, Data / AI and a point of view on eco system platform and cloud partners.