After Sales Technical Architect

Valtech; United States; Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Remote and hybrid work options

Career advancement

Learning & development

Medical, dental and vision insurance

Job summary

Valtech is seeking an experienced Technical Architect to lead architectural definition for a major aftersales transformation for a premium consumer brand. You will assess current servicing technology, identify gaps, and define a future-state ecosystem enabling scalable, customer-centric operations.

The role requires blending architecture expertise with service-oriented knowledge in repair, warranty, and field service, collaborating with business and technology stakeholders to align processes

Qualifications

• Experience as an Enterprise/Technical/ Solution Architect in complex enterprise environments.
• Significant aftersales, servicing, repair operations, warranty management, or field-service experience.
• Ability to work with North American teams within EST hours and travel occasionally.

Responsibilities

• Lead technical discovery and current-state assessment of aftersales operations.
• Analyze architectures for ERP, CRM, OMS, service and repair management, and legacy systems.
• Map integrations, APIs, data flows, and system interactions across servicing journeys.
• Develop future-state architecture and platform strategy for global aftersales.
• Facilitate workshops, present findings to senior leadership, and drive roadmaps.

Skills

Enterprise Architecture

Solution Architecture

Technical Architecture

Stakeholder Engagement

API & Integration

Architecture Governance

Cloud-Native Patterns

Global Collaboration

Tools

Salesforce Service Cloud

Dynamics 365 Customer Service

ServiceNow

SAP Service Management

Oracle Service

Job description

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We Are Proud Of

• The work we do and the innovation we drive
• Our values of share, care and dare
• Our borderless, global framework, which enables seamless collaboration
  

The role

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.

This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.

The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.

This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.

We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.

You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.

Experience in the following areas will help you succeed in this role:

• Enterprise and solution architecture
• Application and integration architecture
• Legacy modernization
• Aftersales and service operations
• Workshop facilitation and stakeholder engagement
• Translating business requirements into technical architecture decisions
  

The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.

They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.

You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.

Role Responsibilities

Technical Discovery & Current-State Assessment

• Assess the existing technology landscape supporting aftersales and servicing operations.
• Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
• Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
• Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
• Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
• Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
• Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
  

Architecture Gap Analysis

• Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
• Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
• Assess integration patterns, data ownership, master data challenges, and system interoperability.
• Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
• Produce structured architecture findings, risks, recommendations, and gap assessments.
  

Future-State Architecture & Platform Strategy

• Define the future-state target architecture supporting global aftersales capabilities.
• Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
• Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
• Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
• Establish integration, API, and data architecture principles to guide future implementation initiatives.
  

Roadmap & Transformation Planning

• Define phased modernization and migration strategies for the future-state landscape.
• Identify opportunities for legacy rationalization and platform consolidation.
• Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
• Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
  

Stakeholder Engagement

• Facilitate architecture workshops with engineering, product, operations, and business teams.
• Build alignment around architecture principles, target-state recommendations, and technology priorities.
• Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
• Produce high-quality architecture artifacts and executive-ready deliverables.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
  

Must Have Qualifications

To be considered for this role, you must meet the following essential qualifications:

• Ability to work within EST business hours and collaborate effectively with North American teams.
• Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
• Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
• Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
• Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
• Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
• Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
• Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
• Experience assessing and modernizing legacy environments and complex integration landscapes.
• Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
• Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
• Strong workshop facilitation, stakeholder management, and communication skills.
• Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
• Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.
  

Nice To Have Qualifications

• Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
• Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
• Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
• Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
• Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
• Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
• Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
• Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
• Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
• Experience operating within global organizations requiring scalable, multi-region technology strategies.
  

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
The Benefits

This is a full time position based in the United States. The offered salary range is $130,000-200,000 USD annually, depending on experience and location.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts
• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts