Portfolio Lead, Messaging

Dentsu International Americas; United States; Hybrid; USD 126,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Flexible paid time off

15 paid holidays per year

Paid sick leave

Paid parental leave

Job summary

Merkle in the United States is seeking a Portfolio Lead, Messaging Delivery to guide cross-functional digital marketing delivery teams, oversee program scope, resources, and profitability, and drive quality checks and process improvements.

You will partner with discipline leads, manage escalation with senior leadership, and ensure client satisfaction across a portfolio of accounts. This is a full-time, permanent role with a hybrid work model, remote Colorado flexibility, and travel up to 10-30%.

Qualifications

• 6-8+ years in marketing program management or technology with a focus on digital marketing delivery.
• Ability to collaborate across teams and mentor peers.
• Excellent written and verbal communication with client-facing experience.

Responsibilities

• Lead daily program operations for a portfolio of accounts.
• Manage scope, deliverables, resources, and profitability.
• Support escalation management with senior leadership.
• Collaborate with discipline leads to ensure quality checks and process improvements.

Skills

Marketing program management

Cross-functional collaboration

Client communication

Project prioritization

Stakeholder management

Education

Bachelor's Degree

Tools

Salesforce Marketing Cloud/Next

Adobe Campaign/Journey Optimizer

Braze

Job description

Job Description

Reporting to the SVP, Messaging Delivery Lead, provides guidance and leadership support to cross-functional digital marketing delivery teams, proactively identifies or clarifies challenges, and makes recommendations to resolve challenges. The Portfolio Lead, Messaging leads daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability. This person will work closely with the discipline leads to assess quality control checks and process improvements. The Portfolio Lead, Messaging will also be responsible for the digital execution and will support escalation management in partnership with Director-level leadership, primarily engaging day-to-day client contacts to resolve program issues and ensure delivery continuity. Success is measured through client satisfaction, employee satisfaction, continued improvement to process, project effectiveness, and profitability KPIs. At dentsu, we believe great work happens when we're connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time. The annual salary range for this position is $125,500 - $150,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Qualifications

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members
• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner
• Bachelor's Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required
• Willingness to travel up to 10-30% based on client and business needs

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long‑term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Location

USA - Remote - Colorado

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

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