Portfolio Lead, Messaging

Dentsu; Colorado; Remote; USD 126,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu is seeking an experienced Portfolio Lead, Messaging to guide cross-functional digital marketing delivery teams and oversee program operations for a portfolio of accounts. You will manage scope, resources, and profitability while ensuring client satisfaction and delivery continuity.

You will work with discipline leads to improve quality checks and processes, translating complex requirements into actionable guidance for marketing partners. Travel up to 10–30% may be required.

Qualifications

• 6-8+ years of experience in marketing program/project management or technology, focused on digital marketing program delivery.
• Demonstrated ability to collaborate across teams while growing peers and juniors.
• Exceptional written and verbal communication, with client presentation experience.
• Highly organized with ability to manage multiple priorities without sacrificing quality.
• Bridge technical and non-technical audiences, translating complex requirements into actionable direction.
• Experience coordinating projects across digital marketing programs.
• Proven client-facing experience and ability to build reliable day-to-day partnerships.
• Bachelor’s Degree required.
• Hands-on experience with enterprise messaging platforms (Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, Braze).
• Willingness to travel up to 10–30% based on client/business needs.

Responsibilities

• Provide guidance and leadership to cross-functional digital marketing delivery teams.
• Lead daily program operations for a portfolio of accounts, including scope, deliverables, and resource planning.
• Assess quality control and drive process improvements with discipline leads.
• Support escalation management with leadership to ensure delivery continuity and client satisfaction.

Skills

Marketing program management

Cross-functional collaboration

Client-facing communication

Organizational skills

Technical to non-technical translation

Digital marketing program delivery

Education

Bachelor’s Degree

Tools

Salesforce Marketing Cloud/Next

Adobe Campaign/Journey Optimizer

Braze

Job description

Job Description:

Reporting to the SVP, Messaging Delivery Lead, provides guidance and leadership support to cross-functional digital marketing delivery teams, proactively identifies or clarifies challenges, and makes recommendations to resolve challenges. The Portfolio Lead, Messaging leads daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability. This person will work closely with the discipline leads to assess quality control checks and process improvements. The Portfolio Lead, Messaging will also be responsible for the digital execution and will support escalation management in partnership with Director-level leadership, primarily engaging day-to-day client contacts to resolve program issues and ensure delivery continuity. Success is measured through client satisfaction, employee satisfaction, continued improvement to process, project effectiveness, and profitability KPIs.

Qualifications:

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery


• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members


• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders


• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy


• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners


• Experience supporting or coordinating project or development teams across digital marketing programs


• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner


• Bachelor’s Degree required


• Extensive hands‑on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required


• Willingness to travel up to 10–30% based on client and business needs

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas andstrengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $125,500 - $150,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,


• Life insurance,


• Short-term and long-term disability insurance,


• 401k,


• Flexible paid time off,


• At least 15 paid holidays per year,


• Paid sick and safe leave, and


• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location:

USA - Remote - Colorado

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.