Portfolio Facilities Manager — Lead Teams & Client SLAs

Leo; Mount Laurel Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Leo is seeking a facilities operations leader to oversee a portfolio of client accounts within Repair & Maintenance. You will manage day-to-day activities, ensure timely work orders, and lead a team of Facilities Associate Managers and Coordinators to maintain consistency across accounts.

Responsibilities include vendor sourcing, quoting, and dispatch, plus ongoing process improvements and after-hours support. Strong organizational and communication skills are essential.

Qualifications

• Degree plus 3+ years in Facilities Maintenance / Project Management
• 2+ years in leadership or supervision
• Proficiency with MS Office and work management systems
• Willingness to expand knowledge and take on responsibilities

Responsibilities

• Provide day-to-day leadership for a portfolio of client accounts within R&M operations
• Ensure timely work order completion and client satisfaction
• Lead a small to mid-sized team of Facilities Associate Managers/Coordinators
• Support escalation resolution and process improvements to enhance performance
• Oversee vendor sourcing, selection and dispatch for work orders across trades
• Review and approve price quotes; ensure accurate job scoping
• Monitor work order status in internal and client systems
• Collaborate with Sr. Manager of Operations on process improvements
• Assist with client onboarding and maintenance of client resources
• Ensure vendor compliance with insurance, safety and contract requirements
• Participate in rotational afterhours coverage including emergencies

Skills

Organizational skills

Communication skills

Multitasking

Problem solving

Project management

MS Office

Education

Bachelor's degree in Facilities Management or Project Management

Tools

Work order management systems

Microsoft Office

Job description

Leo is seeking a facilities operations leader to oversee a portfolio of client accounts within Repair & Maintenance. You will manage day-to-day activities, ensure timely work orders, and lead a team of Facilities Associate Managers and Coordinators to maintain consistency across accounts.

Responsibilities include vendor sourcing, quoting, and dispatch, plus ongoing process improvements and after-hours support. Strong organizational and communication skills are essential.