Facilities Manager

Leo; Mount Laurel Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Leo is seeking a facilities operations leader to oversee a portfolio of client accounts within Repair & Maintenance. You will manage day-to-day activities, ensure timely work orders, and lead a team of Facilities Associate Managers and Coordinators to maintain consistency across accounts.

Responsibilities include vendor sourcing, quoting, and dispatch, plus ongoing process improvements and after-hours support. Strong organizational and communication skills are essential.

Qualifications

• Degree plus 3+ years in Facilities Maintenance / Project Management
• 2+ years in leadership or supervision
• Proficiency with MS Office and work management systems
• Willingness to expand knowledge and take on responsibilities

Responsibilities

• Provide day-to-day leadership for a portfolio of client accounts within R&M operations
• Ensure timely work order completion and client satisfaction
• Lead a small to mid-sized team of Facilities Associate Managers/Coordinators
• Support escalation resolution and process improvements to enhance performance
• Oversee vendor sourcing, selection and dispatch for work orders across trades
• Review and approve price quotes; ensure accurate job scoping
• Monitor work order status in internal and client systems
• Collaborate with Sr. Manager of Operations on process improvements
• Assist with client onboarding and maintenance of client resources
• Ensure vendor compliance with insurance, safety and contract requirements
• Participate in rotational afterhours coverage including emergencies

Skills

Organizational skills

Communication skills

Multitasking

Problem solving

Project management

MS Office

Education

Bachelor's degree in Facilities Management or Project Management

Tools

Work order management systems

Microsoft Office

Job description

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo. By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Summary

This position is responsible for (1) providing day-to-day leadership for a portfolio of client accounts within the Repair & Maintenance (R&M) operations team, (2) ensuring timely work order completion, vendor coordination, and client satisfaction, (3) leading a small to mid-sized team of Facilities Associate Managers and/or Coordinators to maintain operational consistency, and (4) supporting escalation resolution and process improvements to enhance overall performance. This position requires strong organizational skills, occasional travel, and flexibility for after-hours support.

Job Responsibilities

• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Supervise and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
• Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
• Support coordinators to ensure proper vendor sourcing, selection, and dispatch for work orders across multiple trades.
• Review and approve price quotes before client submission; ensure accurate job scoping.
• Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
• Support client escalations, resolving issues promptly and professionally.
• Collaborate with the Sr. Manager of Operations to implement process improvements.
• Assist with client onboarding and maintenance of client-specific resources.
• Collaborate with a variety of internal departments to ensure vendor compliance aligns with company standards, including insurance, safety, and contract requirements.
• Participate in rotational afterhours coverage, including emergency dispatch support.

Supervisory Requirements

This position does have supervisory responsibility.

Requirements

• Strong organizational and time management skills
• Effective written and verbal communication abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving and decision-making skills
• Basic project management capabilities
• Proficiency in Microsoft Office and work order management systems

Education/Experience

A degree with three years’ experience in Facilities Maintenance /Project Management and a minimum of 2+ years of experience in leadership, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge.