Facilities Dispatch & Operations Coordinator

Leo; Wall (SD); On-site; USD 50,000 - 60,000; Full time

Job summary

Leo is seeking a dispatcher to manage client and vendor inquiries, update work orders, and perform follow-ups to ensure timely repairs and maintenance. The role requires strong organizational skills, attention to detail, and the ability to coordinate with internal teams and external vendors.

The position supports afterhours and on-call shifts and involves coordinating with multiple departments to resolve issues and keep clients informed.

Qualifications

• 1–3 years of experience in coordinator or customer service roles in high-volume environments.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to vendors during shifts.
• Follow up calls to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and portals for accurate tracking.
• Assist in obtaining quotes and approvals for work orders.
• Support documentation uploads and portal updates as required.
• Review vendor documentation to meet company standards.
• Escalate issues in coordination with team and leadership as needed.
• Participate in afterhours and on-call shifts for emergencies.

Skills

Organizational skills

Attention to detail

Time management

Multitasking

Problem solving

Communication skills

Self-motivated

Adaptable

Education

Degree or equivalent

Tools

CRM experience

WOM platform experience

Job description

Leo is seeking a dispatcher to manage client and vendor inquiries, update work orders, and perform follow-ups to ensure timely repairs and maintenance. The role requires strong organizational skills, attention to detail, and the ability to coordinate with internal teams and external vendors.

The position supports afterhours and on-call shifts and involves coordinating with multiple departments to resolve issues and keep clients informed.