Facilities Dispatch & Operations Coordinator - Remote

Leo; Wall Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Leo, a portfolio of trusted service companies, is seeking a dispatcher to respond to client inquiries, update work orders, and coordinate vendor services. You will ensure prompt repair and maintenance by dispatching to appropriate vendors and conducting follow-ups during shifts.

The role requires strong organizational skills, attention to detail, and the ability to work with in-house and external teams, including afterhours and on-call coverage.

Qualifications

• 1–3 years of experience in coordinator or customer service roles in a high-volume environment.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• This position participates in Afterhours and on-call backup calendar with both in-office and remote shifts available.
• Other duties as required or assigned.

Skills

Strong organizational skills

Attention to detail

Adaptable and fast-paced

Excellent time management

Multitasking

Problem resolution

Professional written and verbal comms

Self-motivating

Education

Degree or equivalent work experience

Tools

CRM platform

WOM platform

Job description

Leo, a portfolio of trusted service companies, is seeking a dispatcher to respond to client inquiries, update work orders, and coordinate vendor services. You will ensure prompt repair and maintenance by dispatching to appropriate vendors and conducting follow-ups during shifts.

The role requires strong organizational skills, attention to detail, and the ability to work with in-house and external teams, including afterhours and on-call coverage.