Facilities Manager – Client Ops & Team Leadership

Leo Facilities Maintenance; New Jersey; On-site; USD 85,000 - 115,000; Full time

Job summary

Leo is seeking a capable leader to manage a portfolio of client accounts within the Repair & Maintenance operations team. You will supervise a team of Facilities Associate Managers and Coordinators, ensuring timely work order completion and client satisfaction.

You will mentor staff, coordinate vendors across trades, review quotes, and support process improvements. Occasional after-hours support and travel may be required.

Qualifications

• Degree in Facilities Maintenance or Project Management with at least 3 years of relevant experience.
• Minimum 2+ years of leadership or supervisory experience.
• Experience with work management systems and MS Office.

Responsibilities

• Lead and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
• Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
• Coordinate vendor sourcing, selection, and dispatch for work orders across multiple trades.
• Review and approve price quotes before client submission; ensure accurate job scoping.
• Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
• Assist with client onboarding and maintenance of client-specific resources.
• Collaborate with Sr. Manager of Operations to implement process improvements.
• Collaborate with internal departments to ensure vendor compliance with insurance, safety, and contract requirements.
• Participate in rotational afterhours coverage, including emergency dispatch support.

Skills

Strong organizational time management

Effective written and verbal comunic

Multitasking and prioritization

Problem-solving and decision-making

Basic project management

MS Office proficiency

Work order management systems

Education

Degree in Facilities Maintenance or Project Management

2+ years leadership experience

Tools

MS Office

Work order management systems

Job description

Leo is seeking a capable leader to manage a portfolio of client accounts within the Repair & Maintenance operations team. You will supervise a team of Facilities Associate Managers and Coordinators, ensuring timely work order completion and client satisfaction.

You will mentor staff, coordinate vendors across trades, review quotes, and support process improvements. Occasional after-hours support and travel may be required.