Porter-Memory Center

Willow Valley Communities; Willow Street (PA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits package (medical, d

Job summary

Willow Valley Communities is seeking a Porter for the Marlin & Doris Thomas Memory Center. This role blends hospitality, safety, and compassionate engagement to support Residents with gentle guidance and mobility assistance.

You'll help with wayfinding, resident escorts, transportation, and maintaining welcoming spaces while collaborating with Care Partners and staff. The position emphasizes a person-centered approach and meaningful daily engagement.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Strong interpersonal and customer service skills.
• Ability to walk frequently, provide physical assistance, and safely use mobility-related equipment.
• Patience, empathy, and the ability to remain calm in changing situations.
• Commitment to protecting resident privacy, dignity, and safety.

Responsibilities

• Provide gentle assistance, wayfinding, and redirection while preserving resident dignity and independence.
• Engage Residents in warm, respectful conversation that offers reassurance, companionship, and validation.
• Support Residents as they move throughout the community, including dining venues, activities, appointments, and outdoor spaces.
• Assist with resident transportation using wheelchairs and mobility aids when needed.
• Observe and report changes in resident behavior, safety concerns, or environmental hazards.
• Foster understanding of brain health and neurodegenerative disease among Residents, families, and visitors.
• Serve as a welcoming presence for Residents, families, guests, and vendors.
• Support community events, engagement programs, and family visits.
• Provide concierge-style assistance including directions, retrieving items, and connecting Residents with appropriate Team Members.
• Help create a positive, supportive environment focused on resident wellbeing and exceptional customer service.
• Maintain clean, organized, and welcoming common areas and gathering spaces.
• Assist with event setup and breakdown, including tables, chairs, and decorations.
• Transport linens, supplies, snacks, mail, packages, equipment, and other items throughout the community.

Skills

Interpersonal skills

Customer service

Mobility assistance

Patience & empathy

Communication skills

Education

High school diploma or equivalent

Driver's license

Job description

Overview

Porter

Marlin & Doris Thomas Memory Center

Join our founding team at the Memory Center! Start dates for these positions are anticipated between December 2026 and January 2027.

Full Time | $18.00/hour

Schedule: 8:00 AM - 4:30 PM or 7:00 AM - 3:00 PM + some weekends and some holidays

Position Summary

The Porter serves as a warm, reassuring presence throughout the Marlin & Doris Thomas Memory Center, supporting Residents by providing gentle guidance, mobility assistance, and concierge-style service.

This unique role blends hospitality, safety awareness, and compassionate engagement to help Residents feel respected, oriented, and free to move about the community with confidence. The Porter helps maintain the rhythm of daily life through wayfinding support, resident escorts, transportation assistance, maintaining welcoming spaces, and supporting both Residents and staff with daily needs.

Be Part of Something Revolutionary

At the Marlin & Doris Thomas Memory Center, we're changing the way dementia is viewed and experienced. Rather than focusing on limitations, we embrace possibilities. Our Team Members support a person-directed approach to aging, helping Residents live lives filled with purpose, dignity, autonomy, and joy.

This is not traditional memory care.

We believe in a strengths-based, habilitative approach that recognizes each person's abilities, honors their life story, and creates opportunities for meaningful engagement every day. If you're passionate about making a difference and providing exceptional service with compassion and respect, we'd love to meet you.

Why Join Willow Valley Communities?

At Willow Valley Communities, you'll be part of a team that is redefining memory care through innovation, compassion, and purpose. Join us in creating a community where Residents are known, valued, and supported to live meaningful lives every day.

Team Members enjoy the following benefits:

• Excellent benefits package, including medical, dental, and vision coverage
• Generous PTO package!
• 401K Program with company match
• Weekly Pay
• Tuition Reimbursement and Scholarship opportunities!
• Career growth and advancement opportunities
• Access to community amenities, including:
  • Fitness center
  • Spa
  • Cafés
  • Swimming pools
• Plus many more great perks!

What You'll Do

Resident Support & Engagement

• Provide gentle assistance, wayfinding, and redirection while preserving resident dignity and independence.
• Engage Residents in warm, respectful conversation that offers reassurance, companionship, and validation.
• Support Residents as they move throughout the community, including dining venues, activities, appointments, and outdoor spaces.
• Assist with resident transportation using wheelchairs and mobility aids when needed.
• Observe and report changes in resident behavior, safety concerns, or environmental hazards.
• Foster understanding of brain health and neurodegenerative disease among Residents, families, and visitors.

Hospitality & Customer Service

• Serve as a welcoming presence for Residents, families, guests, and vendors.
• Support community events, engagement programs, and family visits.
• Provide concierge-style assistance including directions, retrieving items, and connecting Residents with appropriate Team Members.
• Help create a positive, supportive environment focused on resident wellbeing and exceptional customer service.

Community & Operational Support

• Maintain clean, organized, and welcoming common areas and gathering spaces.
• Assist with event setup and breakdown, including tables, chairs, and decorations.
• Transport linens, supplies, snacks, mail, packages, equipment, and other items throughout the community.
• Assist with trash removal and stocking household necessities.
• Submit maintenance and IT support requests as needed.
• Support secure yet welcoming pathways and vendor escorting efforts.
• Attend daily team huddles to anticipate resident and community needs.
• Collaborate with Care Partners, Nurses, Life's Pleasures, Among Friends, Concierge, Volunteers, Security, and Town Services teams.

What Makes This Role Special

As a Porter, you'll do much more than transport items or assist with directions. You'll play an important role in supporting a life lived forward with dementia, helping Residents remain connected, engaged, and empowered throughout their day.

Every interaction is an opportunity to:

• Promote dignity and independence
• Create moments of joy
• Build meaningful connections
• Support Residents in living life on their own terms

Qualifications

Required

• High school diploma or equivalent.
• Valid driver's license.
• Strong interpersonal and customer service skills.
• Ability to walk frequently, provide physical assistance, and safely use mobility-related equipment.
• Patience, empathy, and the ability to remain calm in changing situations.
• Commitment to protecting resident privacy, dignity, and safety.

Preferred

• Experience in hospitality, customer service, senior living, memory care, healthcare, or other people-focused roles.
• Familiarity with dementia-friendly communication techniques or willingness to complete training.
• Basic housekeeping or maintenance knowledge, or willingness to learn.
• Experience safely transporting individuals with mobility challenges.
• CPR certification.
• Safe Food Handler Certification.

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.