Memory Center Porter: Compassionate Concierge

Willow Valley Communities; Willow Street (PA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits package (medical, d

Job summary

Willow Valley Communities is seeking a Porter for the Marlin & Doris Thomas Memory Center. This role blends hospitality, safety, and compassionate engagement to support Residents with gentle guidance and mobility assistance.

You'll help with wayfinding, resident escorts, transportation, and maintaining welcoming spaces while collaborating with Care Partners and staff. The position emphasizes a person-centered approach and meaningful daily engagement.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Strong interpersonal and customer service skills.
• Ability to walk frequently, provide physical assistance, and safely use mobility-related equipment.
• Patience, empathy, and the ability to remain calm in changing situations.
• Commitment to protecting resident privacy, dignity, and safety.

Responsibilities

• Provide gentle assistance, wayfinding, and redirection while preserving resident dignity and independence.
• Engage Residents in warm, respectful conversation that offers reassurance, companionship, and validation.
• Support Residents as they move throughout the community, including dining venues, activities, appointments, and outdoor spaces.
• Assist with resident transportation using wheelchairs and mobility aids when needed.
• Observe and report changes in resident behavior, safety concerns, or environmental hazards.
• Foster understanding of brain health and neurodegenerative disease among Residents, families, and visitors.
• Serve as a welcoming presence for Residents, families, guests, and vendors.
• Support community events, engagement programs, and family visits.
• Provide concierge-style assistance including directions, retrieving items, and connecting Residents with appropriate Team Members.
• Help create a positive, supportive environment focused on resident wellbeing and exceptional customer service.
• Maintain clean, organized, and welcoming common areas and gathering spaces.
• Assist with event setup and breakdown, including tables, chairs, and decorations.
• Transport linens, supplies, snacks, mail, packages, equipment, and other items throughout the community.

Skills

Interpersonal skills

Customer service

Mobility assistance

Patience & empathy

Communication skills

Education

High school diploma or equivalent

Driver's license

Job description

Willow Valley Communities is seeking a Porter for the Marlin & Doris Thomas Memory Center. This role blends hospitality, safety, and compassionate engagement to support Residents with gentle guidance and mobility assistance.

You'll help with wayfinding, resident escorts, transportation, and maintaining welcoming spaces while collaborating with Care Partners and staff. The position emphasizes a person-centered approach and meaningful daily engagement.