Porter / Bell Service

The Wildbirch Hotel; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

The Wildbirch Hotel in Anchorage is seeking a Porter/Bellman to be the welcoming face of the hotel. Responsibilities include greeting guests, managing luggage service, and maintaining a warm, inviting atmosphere. Ideal candidates will have prior hotel or customer service experience and excellent communication skills. Enthusiasm for hospitality and local culture is crucial. The role demands flexibility for varying shifts including weekends and holidays, emphasizing a dynamic, local-first environment.

Qualifications

• Previous porter service, hotel or customer service experience required.
• Excellent communication skills, including response in English.
• Ability to remain calm under pressure and multitask.

Responsibilities

• Greet and welcome guests, manage luggage service.
• Maintain hotel entrance and lobby areas.
• Communicate daily with the Front Office Manager.

Skills

Customer service experience

Communication skills

Problem-solving skills

Service-oriented attitude

Multitasking ability

Tools

Microsoft Office Suite

Job description

Position Overview

At The Wildbirch Hotel, our PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique property at the lobby/main entrance valet point. They are responsible for greeting guests, helping check‑ins, providing luggage service to clients, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing check‑in and check‑out support in an efficient, warm, and professional manner.

A valid work authorization for the USA is required – Please note that we do not provide any visa sponsoring for the listed role.

Key Responsibilities

• Greet and welcome guests while ensuring all luggage for the guest is accurately loaded, unloaded and brought to the client’s car or room.
• Assist guests in luggage service.
• Share in‑depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Handle guest requests for luggage/delivery services, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the hotel entrance, lobby and valet point area and the parking area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace and local art.

Requirements

• Previous porter service, hotel or customer service experience is required.
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast‑paced environment.
• Enthusiastic, service‑oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web‑based tools.
• Strong problem‑solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?

As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local‑first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.