Front Desk Agent

Hyatt Hotels Corporation; Alaska; On-site; USD 30,000 - 40,000; Full time

Job summary

A premier boutique hotel in Anchorage is seeking a Front Desk Agent to create memorable guest experiences. The ideal candidate will have customer service experience, strong communication skills, and a passion for hospitality. Responsibilities include greeting guests, managing check-ins and check-outs, and assisting with reservations. This role offers a dynamic environment and the opportunity to showcase Alaska's charm.

Qualifications

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems.
• Ability to remain calm under pressure.

Responsibilities

• Greet and check in guests while ensuring accurate guest information.
• Assist with reservations and guest inquiries.
• Process guest payments and manage check-outs.

Skills

Customer service experience

Knowledge of hotel management systems

Excellent communication skills

Problem-solving skills

Tools

Microsoft Office Suite

Room Master

OPERA cloud

Job description

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Join the team at Alaska's premier boutique hotel as a Front Desk Agent! At The Wildbirch Hotel, you'll be the first point of contact for our guests, creating memorable experiences with your warmth and hospitality. Be a part of a dynamic team dedicated to making every guest feel at home!

Hyatt

The Wildbirch Hotel

US - AK - Anchorage

Summary

Position Overview:
At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.

Key Responsibilities:

• Greet and check in guests while ensuring all guest information is accurate in the system.
• Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Process guest payments, manage check-outs, and settle any outstanding accounts.
• Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements:

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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