Front Desk Agent

The Wildbirch Hotel; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

The Wildbirch Hotel in Anchorage is looking for a Front Desk Agent to be the welcoming face of the hotel. Responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries. Candidates should have previous hotel or customer service experience, excellent communication skills, and proficiency with hotel management systems. The role operates in a vibrant environment that celebrates Alaska’s culture and charm. Flexible shifts including weekends and holidays are expected.

Qualifications

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems preferred.
• Excellent communication skills, including English.

Responsibilities

• Greet and check in guests, ensuring accurate information.
• Assist with reservations and guest inquiries.
• Manage check-outs and resolve guest issues.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Familiarity with hotel management systems

Tools

Microsoft Office Suite

Room Master

OPERA cloud

Job description

Position Overview

At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.

Key Responsibilities

• Greet and check in guests while ensuring all guest information is accurate in the system.
• Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Process guest payments, manage check-outs, and settle any outstanding accounts.
• Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?

As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.