Front Desk Agent

The Wild Birch Hotel; Anchorage (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

The Wild Birch Hotel in Anchorage is seeking a Front Desk Agent to provide exceptional customer service. Responsibilities include greeting guests, managing check-ins/check-outs, and handling reservations. Candidates should have customer service experience, strong communication skills, and familiarity with hotel management systems. The role requires a service-oriented mindset and the ability to multitask in a fast-paced environment. Join a dynamic team committed to delivering a warm and inviting guest experience in Alaska's first boutique hotel.

Qualifications

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems is a plus.
• Excellent communication skills, including the ability to read and respond in English.

Responsibilities

• Greet and check in guests while ensuring information accuracy.
• Assist guests in reservations, including walk-ins and same-day bookings.
• Share knowledge of hotel amenities and the Anchorage area.

Skills

Customer service

Hotel management systems

Communication skills

Multitasking

Problem-solving

Tools

Room Master

OPERA cloud

Microsoft Office Suite

Job description

Career Opportunities with The Wild Birch Hotel

A great place to work.

Careers At The Wild Birch Hotel

Current job opportunities are posted here as they become available.

Position Overview

At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.

Key Responsibilities

• Greet and check in guests while ensuring all guest information is accurate in the system.
• Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Process guest payments, manage check-outs, and settle any outstanding accounts.
• Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements

• Previous hotel or customer service experience is required.
• Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem‑solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel

As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local‑first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.